Category: iContact BPO

As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the back of steps taken by global businesses to mitigate their location and overhead risks by offshoring to the country. With South Africa nominated most favored offshore destination for CX delivery services in

The pandemic catapulted virtually every industry sector and business into the digital realm, whether they were ready or not. Many organisations were thrown headfirst into online working models, having to stress test their effectiveness and planning, adapting to new technology platforms and circumstances under huge pressure, time and cost constraints.<br

Opinion by Clinton Cohen, CEO of iContact

South Africa’s BPO sector has gained credibility and worldwide recognition for its ability to navigate the COVID-19 pandemic, maintaining business continuity and client service, while safeguarding employee health. This has been achieved under tremendous stress as service teams experienced meteoric