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The 2021 Africa Global Business Services (GBS) Benchmarking and Market Report.

Over 504 profiling surveys and interviews with GBS/BPO service providers, delivery centers, analysts and stakeholders were conducted between February and July 2021 for the Africa Global Business Services (GBS) Benchmarking and Market Report. In-depth assessments were also conducted on 19 African countries with maturing and emerging GBS and business process outsourcing (BPO) sectors. Moreover, a total of 360 interviews were conducted with executives/buyers in 6 global sourcing/buyer markets including Australia, Canada, Germany, France, the United Kingdom and the United States for the Knowledge Executive Global Vertical Industry Demand Survey. From these interviews, 140 organizations that outsource and offshore services to Africa were asked to rank and rate each African country. As a result, the top 10 countries were ranked according to their final scores and also placed in three categories: High Performer, Proficient and Capable.

 

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Extended Version of 2021 Africa Global Business Services (GBS) Benchmarking and Market Report.

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