Category: Industry News

CallForce Outsourcing Specialists has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. They streamline, implement and manage sophisticated, industry-specific, omnichannel BPO solutions from South Africa to the Global market.   With over 1000 employees, their 3

We've been relying on technology to make customer service more frictionless over the last few decades and, in many ways, that has been achieved. However, as customer service evolves, so do customers' expectations. Increasingly hard-to-meet expectations are bad news for businesses because, no matter how advanced their technologies and processes become,

Despite the ONS (Office for National Statistics) reporting that the UK unemployment rate fell to just 4.1% — a near pre-pandemic figure — inflation continues to take its toll on people's wages, which have largely remained stagnant in the recent decade. With the cost of living and energy price caps increasing rapidly, a third of Britons are now concerned

Although the traditional, hierarchical team structure has been a workplace staple for decades, it may no longer be the most efficient way for some businesses to work. With customer experience (CX) and employee retention being more important than ever before, business leaders must think of innovative ways to make the most of their employees' skills whilst

A new state-of-the-art contact centre has been officially opened in Cape Town community Mitchells Plain by Sigma Connected, a certified member of GBS.World. Sigma Connected South Africa, which offers ‘white label’ customer contact centre services across a variety of sectors, opened the Watergate Centre facility in the Cape Flats, becoming the first GBS

Competition has steadily been heating up in the retail sector for some time. Customer preference toward online shopping is expected to continue as total worldwide sales are forecast to surpass $30 trillion (USD) by 2025. At the same time, retailers are also contending with shifting consumer tastes as sustainability becomes more important in major

Webhelp has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management,

Your customer service contact center should be the hub of your customer service strategy and design. It is the melting pot where all that is right and wrong with your customer experience will ultimately manifest - where every enquiry, compliment and complaint will either be efficiently resolved to create a raving ambassador for your brand, or left to fester,

Sigma Connected has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With over 4.000 employees, Sigma Connected is based in South Africa, the United Kingdom, and Australia. Sigma Connected is a multi-award-winning provider of outsourced contact centre services, business

Outsource Global has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With over 1,000 employees Outsource Global is Africa’s leading business and knowledge process outsourcing company, serving clients in the US, UK and Japan. They are an ISO certified contact centre, and

Interact has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With almost 1,000 employees Interact provides world class CX from across its UK sites and home-based teams. In addition, Interact operates in several sites across Durban, South Africa. Interact is a leading CX

CCI Kenya has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With over 11,000 employees, CCI Global is the largest provider of leading Business Process Outsourcing services in Africa. CCI have several delivery locations across the continent with Kenya being home to one

iContact has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With over 400 employees, iContact is based in Johannesburg and Cape Town, South Africa and is a specialised BPO operation that can offer highly tailored services to businesses anywhere in the world. iContact