Category: Industry News

Are you leveraging your customer contact center data as the fundamental CX differentiator that it can be? 

Your customer service contact center should be the hub of your customer service strategy and design. It is the melting pot where all that is right and wrong with your customer experience will ultimately manifest - where every enquiry, compliment and complaint will either be efficiently resolved to create a raving ambassador for your brand, or left to fester,

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Help your customers: 5 ways to deal with debt

The cost of living has skyrocketed in the early months of 2022. In the UK, the Consumer Prices Index (CPI) — the primary measure of inflation — hit 7% in March 2022, the highest rate since March 1992. CPI also climbed to 8.5% in the US, its highest rate since 1981. In addition, the annual inflation rate in Australia surged to 5.1% in Q1 of 2022, marking the

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How ‘’Bring Your Own Device’’ (BYOD) Technology is a Game Changer in the Contact Center Environment

Bring Your Own Device (BYOD), the trend of employees using their personal devices to connect to their employer’s network, is having a transformational effect on contact centers and the way they deliver customer experience (CX). As the business world settles into work-from-home (WFH)/hybrid working models, BYOD policies among contact centers are becoming

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At Kura we put people first

The last year has challenged all of us in more ways than one. COVID-19 has changed a lot of things; change can often impact our mental health and wellbeing.

From an employee satisfaction survey taken soon after COVID-19 was seen as a longer term issue, we saw that people were worrying over things such as ‘how to achieve a better work life

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Celebrating Women’s Month

CallForce celebrated Women’s month this year with a heart of gratitude for all the incredible women in lives – mothers, wives, mentors, leaders, sisters and colleagues. As a true token of our appreciation and in support of this special time in expressing our gratitude, we celebrated with an initiative from our team to recognise and appreciate the love,

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