The cost of living has skyrocketed in the early months of 2022. In the UK, the Consumer Prices Index (CPI) — the primary measure of inflation — hit 7% in March 2022, the highest rate since March 1992. CPI also climbed to 8.5% in the US, its highest rate since 1981. In addition, the annual inflation rate in Australia surged to 5.1% in Q1 of 2022, marking the
22 March 2022 CAPE TOWN, SA Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs A respected South African outsourcing firm has announced its entry into the country’s domestic market in a move which will create up to 1,000 new jobs in local communities. Sigma Connected, which offers ‘white
Did you know that once a provider loses a customer, 68% of them won't return? Aside from a few exceptions, most top brands won't be able to maintain their status as market leaders based solely on their products and services anymore. Now, more than ever, you must ensure that you have a strong customer experience strategy in place that exceeds people's
A South African business outsourcing company has created over 1,000 new jobs following a number of large client wins as well as growth from existing clients. Western Cape based Sigma Connected Group, which offers a blend of offshore and onshore ‘white label’ contact centre services across the energy, water, retail and financial services sectors, has
Sigma Connected, Business Process Outsourcing specialists, explain how businesses can unlock value, by outsourcing. The applications and benefits are extensive, but the sheer flexibility that outsourcing affords cannot be understated. What is outsourcing? Outsourcing is a way in which companies entrust the processes of their business functions to
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