Unlock the Secrets to Successful Outsourcing with Our Free eBook!
Are you ready to streamline your business operations, reduce costs, and tap into scalable talent pools? Discover how with our comprehensive eBook, “GBS.World: The Battles and Challenges of Outsourcing Business Services and How to Solve Them.” Download your free copy today and gain valuable insights to elevate your outsourcing strategy!
- In-Depth Analysis: Understand the key drivers for outsourcing and co-sourcing, from cost reduction to enhancing customer experience (CX).
- Top Challenges Identified: Learn about the five common challenges faced by global business buyers and how to overcome them.
- Strategic Insights: Access research and market intelligence that will guide you in making informed decisions.
- Practical Solutions: Get actionable solutions for accessing unbiased profiles, understanding nearshore and offshore locations, and more.
Why Download This eBook?
- Exclusive Research: Based on a survey of over 380 enterprise buy-side executives from Australia, Canada, the UK, and the US.
- Expert Guidance: Compiled by Genesis Global Business Services (GBS) and GBS.World, leaders in business, trade, and investment research.
- Proven Strategies: Equip yourself with the knowledge to find and secure suitable service providers efficiently.
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“Based on extensive research and market analysis, The Clients World, in association with GBS.World, has identified 8 proven and practical strategies that global buy-side outsourcing executives and CxOs can implement to see a dramatic cut in costs and an increase in profitability, while boosting HX/CX and customer lifetime value.”
Mark Angus
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With over 28 years of experience in global research, advisory, and thought leadership, Mark is an industry knowledge leader in global business services (GBS) including consumer, location, investment, and market research.
Mark is also the founding partner of the World Source Marketplace for Global Business Services (GBS.World), a global research-centric marketplace that connects buyers of business-process services with service providers, backed by incisive data and analytics.
He has consulted as a BPO/S and E-CX strategist, researcher, and speaker for organizations such as BMW, Deloitte, FNB, Genesys, IBM, Innovation Group, Nissan, Old Mutual, Servest, The Luxury Marketing Council, and several global BPO organizations. He has also moderated and event-managed (with his team) global webinars, podcasts, and events for organizations such as Calabrio, Dimension Data, Innovation Group, Inspiro, SAP, Transcom, WNS, and Ryan Strategic Advisory. He is a published author of a children’s book, with a fictional series currently under review.
