Special Caribbean and Latin America Report: CX and Back Office
Key Findings from the GBS World Competitiveness Index CX & Back Office: CALA
Explore the pivotal insights from the GBS World Competitiveness Index on Central and Latin America’s (CALA) strategic role in the global CX and Back Office outsourcing sectors. This special report reveals how CALA countries like Mexico, Jamaica, and Colombia are setting benchmarks in 1) Customer Service & Support, 2) Back-Office Services, 3) Customer Sales & Conversion, 4) Digital Contact Communications, and 5) Customer Lifecycle Management/Value, marking their ascension as top-tier outsourcing destinations.
Countries Covered
Mexico, Argentina, Barbados, Belize, Brazil, Colombia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Guyana, Honduras, Jamaica, Panama, Saint Lucia.
What’s Included
- Comprehensive Analysis: In-depth evaluation of CALA’s performance across various CX and Back Office sectors.
- Regional Standouts: Highlighting Mexico’s leadership in Customer Service & Support and Back-Office Services.
- Global Rankings: Detailed scores and global positions for key CALA countries.
- Strategic Insights: Expert recommendations for CALA country associations and outsourcing firms.
- Visual Summaries: Engaging infographics that encapsulate key data and trends.
- Detailed Metrics: Scores and comparative analysis for 1) Customer Service & Support, 2) Back-Office Services, 3) Customer Sales & Conversion, 4) Digital Contact Communications, and 5) Customer Lifecycle Management/Value.
Download Your Report Now
Gain immediate access to the full insights of CALA’s outsourcing capabilities by downloading our detailed report. Please provide your details below: