Special Eastern Europe Report:
CX and Back Office
Key Findings from the GBS World Competitiveness Index CX & Back Office: Eastern Europe
Discover the latest insights from the GBS World Competitiveness Index on Eastern Europe’s pivotal role in the global CX and Back Office outsourcing sectors. This special report reveals how key Eastern European countries like are setting benchmarks in 1) Digital Communications, 2) Customer Lifecycle Management/Value, 3) Customer Service & Support, 4) Back-Office Services and 5) Customer Sales & Conversion, showcasing their ascension as top-tier outsourcing destinations.
Countries Covered
Poland, Bulgaria, Czechia, Croatia, Estonia, Georgia, Hungary, Lithuania, Malta, North Macedonia, Romania, Serbia, Slovenia and Slovakia.
What’s Included
- Comprehensive Analysis: In-depth evaluation of Eastern Europe’s performance across various customer experience (CX) and Back Office sectors.
- Regional Standouts: Highlighting Poland’s leadership in Digital Contact Communications and Romania’s dominance in Back Office Services.
- Global Rankings: Detailed scores and global positions for key Eastern European countries.
- Strategic Insights: Expert recommendations for Eastern European country associations and outsourcing firms.
- Visual Summaries: Engaging infographics that encapsulate key data and trends.
- Detailed Metrics: Scores and comparative analysis for Digital Communications, Customer Lifecycle Management/Value, Customer Service & Support, Back-Office Services and Customer Sales & Conversion.
Download Your Report Now
Gain immediate access to the full insights of Eastern Europe’s CX outsourcing capabilities by downloading our detailed report. Please provide your details below: