iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world. We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.
iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services. Our affinity with cutting edge Business Intelligence and Information Technology ensures we meet all client needs. Outbound sales, inbound customer support, lead generation, data enrichment and staff fulfilment are some of our core competencies.
Our 1,200 seat call centre operates 24 hours a day, 7 days a week, 365 days a year. Our cloud-based on-demand data centre ensures we can offer continuous service. We also have a second contact centre at an off-site location.