Category: Weekly

GBS WORLD NEWS | WEEK 3 | OCTOBER 2021

In North America, globally renowned video teleconferencing provider, Zoom, has decided to abort its acquisition of Five9, a leading cloud contact centre platform, as Five9 shareholders rejected the deal. This would have been the second-biggest tech deal of the year, valued at US$14,7 billion, where Zoom had the opportunity to rapidly increase its

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GBS WORLD NEWS | WEEK 2 | OCTOBER 2021

South African digital transformation giant, Altron Peoples Solutions, has been acquired by iSON Xperiences Ltd, a leading global CX management firm. Taking effect on October 1st, the acquisition is part of iSON Xperiences’ strategy to expand their foothold in the African market. Since Altron was purchased as a going concern, management assure that there will

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GBS WORLD NEWS | WEEK 1 | OCTOBER 2021

Australian offshoring company, BruntWork, has been named the top outsourcing company in Australia by Review Rumble. BruntWork assists Australian businesses scale their operations in sales, support, and web development through source low-cost, high-input talent in the Philippines. Their ability to service both large, listed companies and emerging start-ups

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GBS World News | Week 4 | September 2021

South African contact center, Outworx, has recently announced its partnership with Concentrix, a global customer experience (CX) leader. Outworx will provide contact center services for Concentrix, bringing in new business from some well-known global brands to the South African operator. The partnership will benefit Concentrix through experience of the local

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GBS World News | Week 4 | August 2021

In European news, German online learning platform start-up, Masterplan.com, has managed to attain an investment amount of €13 million that will be used to further expand the development and distribution of its propriety software. Tripling its year-on-year revenue during 2020, Masterplan has distributed its digitalized learning platform to over 250 companies

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GBS World News | Week 3 | August 2021

Indian CX and digital outsourcing leader, Hinduja Global Solutions Ltd., has sold its healthcare services arm to Baring Private Equity Asia at a sale value of US$1,2 billion. The transaction is planned to be wrapped up in 90 days, where all client contracts, employees, and assets will be transferred to the new owner. The group’s healthcare services vertical

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GBS World News | Week 2 | August 2021

Czech digital security and privacy giant, Avast, and NortonLifeLock, a global leader in consumer cyber safety, are merging through a recommended offer by NortonLifeLock. The merger is based on strategic and financial rationale in creating a new, influential consumer cyber safety operation. Leveraging off established brands, technology and innovation of both

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GBS World News | Week 1 | August 2021

U.S.-based BPO leader, iBex, has opened its fifth site in Jamaica in the Sunshine City area of Portmore. 1,300 new, digitally enabled jobs will be created, adding to the company’s 5,200 employee base on the Caribbean Island, contributing to US$40 million in annual salaries. iBex’ Wave X technology suite will be leveraged to rapidly train agents to meet its

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GBS World News | Week 4 | August 2021

In the Caribbean, Jamaican call center operator, Itel, has acquired its Guyana-based rival, Emerge BPO. As a result, Itel has gained some wealthy U.S. clients and has added 700 seats in its operations. Emerge BPO is located in Guyana’s capital, Georgetown, which has sufficient infrastructure in place to scale the Jamaican company further. It also has

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GBS World News | Week 3 | August 2021

In the U.S., video call giant Zoom Video Communications Inc. has acquired Five9, a cloud-based call operator, for US$14,7 billion. The deal is seen as a diversification strategy by Zoom to sustain its incremental growth rate it has experienced since the advent of the COVID-19 pandemic. With normalisation setting in due to rapid vaccinations and return to

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GBS World News | Week 2 | August 2021

In the Americas, Webhelp a global provider of customer experience (CX) and business solutions, has announced its intent to acquire

OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe and Latin America. Following the acquisition, which is subject to approval of

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GBS World News | Week 1 | August 2021

In European news, it is estimated that the global centre software market will achieve a compound annual growth rate (CAGR) of 20.9% between 2020 and 2026, where the market will grow from USD$24,1 billion to USD75,5 billion during this period. The increasing adoption of contact centre technologies, social media channels, virtual and cloud-based contact centre

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