Event type

Physical Event


The 2023 Global Business Services Conference will turn its focus from the why of GBS to the how: insights into execution that fulfill the promise of GBS and shared services. It will provide service delivery leaders with perspectives, practical examples, and real-life stories from leaders of the most successful service organizations on how they are increasing business value.

Topics that will be covered include:

  • Navigating Swim Lanes for Enterprise GBS and Transformation Roles
  • GBS’s Role in Mergers, Acquisitions and Spins
  • Moving the Dial on BPO relationships
  • GBS Reboots: Tales from the Front
  • Experience Is the New Black
  • How Shared Services Deliver Finance Value

Who Should Attend:

  • VPs, SVPs, Directors, and Managers of: Shared Services; Global Business Services; Business Services; Corporate Strategy; HR, Benefits, Administration & Payroll; Finance & Accounting, Transformation, Service Operations, Information Technology, Procurement, Change Management
  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers
  • Chief Transformation Officers