Event type

Physical Event

Description

The 14th Customer Contact Week Asia 2023 (CCW Asia 2023) concluded with resounding success.


We are delighted to share that this year’s conference welcomed close to 200 attendees, reflecting the growing interest and importance of customer contact in the Asian market. It is noteworthy that 80% of the attendees were directors or held higher positions, highlighting the calibre of professionals who graced the event.


We were honoured to have representatives from esteemed companies such as AIG, A.P. Moller-Maersk, CPF Board, ANZ, Johnson & Johnson, DSKH, Frasers Hospitality, Ikano Retail (IKEA), M1, U Mobile, and many more attend CCW Asia. The collective expertise and diverse perspectives brought by these companies made CCW Asia 2023 an enriching and insightful experience for all.


Spotlight for 2024

Transforming Customer Contact through Generative AI, Smart Automation and Connected Agents


In this rapidly evolving contact center landscape, leveraging technology solutions is pivotal for future-proofing customer contact functions. By embracing customer care as a brand protector, promoting cross-department collaborations, harnessing automation through AI and machine learning, leveraging customer insights and analytics, managing a strong partner ecosystem, and exploring disruptive technologies, contact centers can excel in delivering exceptional customer experiences while standing out in the competitive market. 

                                                            

Join us in July 2024 at Customer Contact Week Asia, the region’s largest gathering, bringing together senior customer service and operations professionals to positively impact the customer experience journey through Generative AI, Smart Automation and Connected Agents.