Event type

Physical Event


We pride ourselves in offering independent content by industry leaders. Our session speakers are selected based on the content, quality, and relevance of their proposals to the contact center industry.

Community-focused means you get to spend quality time with your peers. Come together to collaborate, brainstorm, and solve the challenges that contact center leaders face. Join the contact center and customer service community in October.

Our Event Experiences give you a chance to spend time with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Networking receptions, lunch & learns, conference party, and much more!

Our 2-day training classes and half-day workshops are led by ICMI-certified instructors who understand the contact center community and speak on topics that matter most to you. Leave with a new level of understanding that will improve you and your contact center.

Our sponsored sessions are clearly marked, allowing you to find the solution providers that interest you. Pop into a Lunch & Learn, attend a Solutions Spotlight to see software in action, or stop by their booths in the expo hall to ask questions specific to your needs.

Our Site Tours feature the most innovative contact centers across a variety of industries, sizes, and technology implementations. With more tours than ever, experience a unique conference experience. A Premium Pass is required to sign up for one of our amazing tours.