Join other executives.
Cut outsourcing costs by 60% or more
+ boost customer lifetime value.

SELECT | SETUP | SUPERVISE | SAVE

Join our best practice cost-cutting and value creation peer-2-peer community. For business buyers only.

Cost Optimization and Outsourcing Solutions:

TROUBLED WITH
OVERSPENDING
OR
CUTTING
COSTS?

Save customer support or sales OPEX costs by 60%+ OPEX with service hubs in other locations.

Reduce back office, IT, Accounting or Legal OPEX costs by 40%+ with certified specialists.

CONCERNED ABOUT SELECTING
RIGHT-FIT
OUTSOURCING
SUPPLIERS?

Select, setup and supervise outsourced services from over 2,100 certified suppliers with GBS World trusted and unbiased sourcing experts

WORRIED ABOUT
CHOOSING THE
WRONG
OFFSHORE
LOCATIONS?

Identify best-fit delivery locations from over 70 sites and service delivery hubs worldwide with GBS World location analysts and indexes

STRUGGLING
TO
FIND
THE RIGHT
TALENT?

Tap into highly skilled and scalable talent pools in excess of 3.2 million workers in 70+ nearshore and offshore locations globally.

Smart sourcing expertise > enabled

SELECT

Location-2-Supplier Selection. Use our team of outsourcing analysts to help you shortlist and select from our heavily vetted, certified databank of 2100+ leading CX/BPO/GBS onshore or offshore suppliers

SETUP

Outsourced Campaign or Business Service Setup. Appoint our global operations experts to project manage suppliers and oversee the operational setup and launch of your outsourced campaign, or business services

SUPERVISE

Supplier Supervision & Management.
Retain our supplier relationship management (SRM) advisors to oversee and supervise the business continuity of your outsourced services including governance, SLAs, KPIs and OKRs

SAVE

Cost Performance.
Enable our account and commercial professionals to continually look for ways to optimize and improve performance while saving costs and boosting customer lifetime value (CLV)

Your global business service buying (and saving) journey. START HERE

Why businesses turn to GBS World
A global research-centric marketplace of expertise at your fingertips.

We know how important it is for you to cut business costs, improve efficiencies, hire qualified and reliable providers and select the best delivery locations. 

We help you to do this with:

DATA-CENTRIC BUYER-TO-SUPPLIER MATCHMAKING

AUTHENTIC AND COMPARATIVE SUPPLIER PROFILING

REVIEWS FROM CLIENTS WHO TRUST THEM

PRICING & COST REDUCTION COMPARISONS

NEARSHORE/OFFSHORE LOCATION ASSESSMENTS

Receive best practice sourcing intelligence from our experienced analysts and consultants. 

Navigate your buying journey with ease and peace of mind!

We promote impact sourcing

Recognizes and prioritizes providers committed to impact sourcing and diverse, equitable and inclusive (DEI) hiring

Hires and trains impact workers providing them with career pathways and consistent upskilling and reskilling

Gains a job, salary and training indirectly sponsored by the business buyer that creates a positive outcome on their life

4 to 5 family members of impact workers benefit from increased income and money for food, living and household expenses

The broader community of the impact sourcing worker also benefits from their spend and impact on society

Impact sourcing workers are people from poor, displaced or impoverished communities who can be trained to service global clients, campaigns and consumers

Our Certified and Verified Providers

The largest marketplace of GBS service providers with relevant qualifications and certifications
What does it mean to be Verified VERIFIED
The Verified service provider program on GBS.World includes:
  • Verification of Certifications (e.g. ISO, GDPR, PCI-DSS etc.).
  • Client Success Stories and Case Studies.
  • Assessment of the Providers Services, Enabling Tech, Channels with 75+ data points.
  • Profiles/Videos of Top Executives/Management Team.
  • Confirmation of Size and Scale.
  • Verified Marketplace Profile and Badge of Recognition: Verified Service Provider.
  • Client Reviews, Testimonials and Ratings from Clients who Trust their Services.
I Certified CERTIFIED
The Certified service provider program on GBS.World includes:
  • Operational Assessment and Expertise Evaluation with 190 Data Points.
  • Confirmation of Size and Scale.
  • Confirmation of Participation in Relevant Global and Local GBS/BPO/CX RFPs.
  • Fully Authenticated for Fast Tracked EOIs, PQQs and RFPs.
  • CX/C-SAT and Performance Reviews.
  • Client Reviews, Testimonials and Ratings from Clients who Trust their Services.
  • Client Success Stories and Case Studies.
  • Certified Marketplace Profile Badge of Recognition: Certified Service Provider.
?

What does it mean to be Verified | Certified ?

Nearshore and offshore location highlights

We are trusted by: