Category: Thought Leadership
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits. Clinton Cohen, CEO of iContact BPO debunks 10 of the most common outsourcing myths, demonstrating what stands between businesses staying in an operational rut and winning a serious competitive edge. […]
The World Source Marketplace for Global Business Services (GBS.World), has unveiled five key segment findings of the 2023/24 GBS World Competitiveness Index: Digital and ITO. The index, which is informed by comprehensive data from the Global Voice of the Buyer Survey, presents a nuanced understanding of the current digital and IT outsourcing landscape. The results […]
Apart from Egypt and South Africa, the Philippines, India, Malaysia, Mexico, and Poland perform well across all rankings. The World Source Marketplace for Global Business Services (GBS.World) has released highlights of the 2023/24 GBS World Competitiveness Index and rankings drawn from extensive survey data from the Global Voice of the Buyer Survey. A total of […]
Key facts and highlights: European GBS/BPO buyers can save up to 73% on contact center agent salaries when nearshoring to North African locations. Egypt is home to 38 million English speakers. In the GBS World Competitiveness Index, Egypt is ranked second and Morocco is ranked third. Following focused investment in infrastructure in recent years, North Africa has emerged […]
Asia and Eastern Europe Dominate Rankings in GBS World Competitiveness Index for Digital and ITO services India, China, Brazil, Philippines, Malaysia, Poland, Hungary and Czechia perform well across key domains The World Source Marketplace for Global Business Services (GBS.World) has published the latest 2022 GBS World Competitiveness Index results, which identifies and ranks the leading […]
How Blockchain is driving the next evolution in customer experience With all the hype regarding cryptocurrency, the value and application of the underlying technology – the blockchain – is often lost in all the noise. The two concepts are often conflated, which detracts from the important conversations that business decision-makers should have about the role […]
More organizations globally are choosing to outsource business services such as customer support, contact centers, HR management, digital channel fulfillment, accounting, legal and training. Multiple factors influence this strategic decision to outsource services, including cost reduction, accessing value-add services, tapping into best practice, improving customer experience lifecycle management and service delivery, and mitigating business continuity […]
Emerging Europe’s 2022 Future of IT Report reveals the most competitive IT sectors in Central and Eastern Europe in alignment with the GBS World Competitiveness Index The 2022 edition of the 200-page Future of IT report by Emerging Europe includes a 12-page chapter with results and key findings from international buyers reflected in the GBS […]
The World Source Marketplace for Global Business Services (GBS.World) and Genesis GBS recently conducted a customer experience (CX) market analysis on the best potential English-speaking, contact center/CX delivery locations in the Caribbean and Central and Latin American (CALA) regions. The closed report was commissioned by a prospective international investor through the GBS.World Marketplace. Measuring contact […]
The World Source Marketplace for Global Business Services (GBS.World), the research-centric marketplace and sourcing platform for global business buyers and outsourcing providers, has switched on a refreshed and updated home page. The updated website provides buyers with easier ways to source service providers across 11 categories in 70 countries on six continents. Categories of service […]
