As Healthcare workers experience increased burnout and stress, patients have become accustomed to more on-demand, tech reliant service. At every turn the healthcare industry is under pressure to adapt to a changing population. Patient experience executives know how vital their work is, but face their positions being dissolved by increasingly tight budgets.

Still, opportunity abounds. Disrupters have struggled to deliver the personalised care that the long-standing health systems curate. With advancements in both telehealth systems and AI, cutting edge developments in patient experience strive against the tide of burnout and operational friction. It is becoming even more obvious just how vital the position is.

The challenges the PXO faces exist on every level and in every area. Whether its managing patient access and communication, taking innovation from the disrupters, creating an experience strategy that is as compassionate as it is efficient or untangling the role of AI in healthcare; the only way to tackle them will be together. Join us at the CX Healthcare East Exchange to hear how to your greatest problems are being solved, with use-cases from innovative technologies to culture transformation success stories.

The Patient Experience can be hard, with our groundbreaking thought leadership it can be that much easier.

REDEFINING YOUR HEALTHCARE EXPERIENCE

The CX Healthcare Exchange expert speaker faculty features a collection of inspiring experience leaders from top healthcare providers and payers. During this unparalleled and immersive two-day experience, attendees will hear personal perspectives and practical solutions to unlock business value and transform customer engagements.