Digital Customer Experience Summit

EXECUTIVE NETWORKING AND THOUGHT LEADERSHIP

Welcome to the 10th edition of the Digital Customer Experience Summit. With our speakers holding positions in public and private sectors, DCX covers the latest technology, consumer behaviour, and customer experience trends for 2024.

• Build a smarter CX and effective customer experience management (CXM) to shift your business in the digital space.
• Measure and manage CX metrics for enhanced customer communication transformation on digital platforms.
• Integrate the latest tech impacting customer experience, digital experience, customer data operationalization, and customer service.
• Implement an organizational structure that aggregates data into a single system to deliver actionable insight across the entire business.
• Underpin organizational data to execute VoC programs for leveraging AI & data analytics, holding the key to growth of your service and experience function in 2024.

NETWORK WITH NORTH AMERICA’S TOP CX LEADERS IN THE DIGITAL SPACE

25 YEARS OF CULTIVATING CONNECTIONS

Over the past 25 years, Strategy Institute has been a leader in event production and content creation. The 10th Annual Digital Customer Experience Summit is a leading event in our highly anticipated series of CX summits. Each conference delivers fresh ideas within the CX space as well as valuable networking and professional development opportunities.

• Leverage the expertise of a community of 10,000+ CX leaders from across North America.
• Engage with innovators and early adopters of digital customer experience tools.
• The interactive nature of this event enables executives to level up and accelerate their digital CX journeys.
• Deepen your knowledge, take away an action plan for success and make lasting connections.