Xceed is a global provider of quality, multi-lingual Business Process Outsourcing (BPO) services. Since its inauguration in 2001, Xceed has been at the forefront of the country’s BPO sector by offering innovative world class outsourcing services, as a competitive alternative, guaranteed to cut costs and improve quality. Xceed innovative solutions are based on evaluating clients existing business models and enhancing them to achieve the goals of realizing client satisfaction and long-term profitability.
Reaching more than 18,000 employees. Xceed now is one of the leading multilingual Business Process Outsourcing (BPO) Service provider in the EMEA region with a capacity of more than 10,000 web enabled multi-channels workstations serving numerous industries across Europe, North America, Middle East & Africa.
Xceed is currently present in three (3) countries, with seven (7) sites in Egypt, one (1) site in Morocco, in addition to a new site in Mauritius to comply with Xceed strategy and to complement its presence in Africa and to meet expectations for French Canadian and multinationals need of Bilingual customer base.
Xceed facilities and infrastructure were created, as one would expect, with the express intentions of mitigating risk and ensuring business continuity, a future-proof strategy which guarantees long-term commitment clients’ support. Xceed has ensured that the customers it serves, and their information are protected from unknown disasters with the ability to minimize the impact of disaster scenarios through architecture that helps mitigate risks and provides tools and technologies that expedite recovery. Therefore, Xceed has taken the extra step to ensure that the datacentres and networks follow Data Replication and Business Continuance best practices mandate.
Capitalizing on its ground-breaking success, Xceed expanded its portfolio of services to include “Finance & Accounting Outsourcing (FAO)” and “Human Resource Outsourcing (HRO)” to cater for new market trends.
Finally, Xceed ensures the highest probability of success based on company experience in managing Mega projects for a large client base, and keen not only to provide the ideal service to its clients but to add value as well on the service provided which is mapped with its vision to maintain the highest quality of service with an efficient cost.