GBS WORLD NEWS | WEEK 3 | OCTOBER 2021

GBS WORLD NEWS | WEEK 3 | OCTOBER 2021

In North America, globally renowned video teleconferencing provider, Zoom, has decided to abort its acquisition of Five9, a leading cloud contact centre platform, as Five9 shareholders rejected the deal. This would have been the second-biggest tech deal of the year, valued at US$14,7 billion, where Zoom had the opportunity to rapidly increase its capabilities after its stock boom during the height of the COVID-19 pandemic. Elsewhere in America, business services …

GBS WORLD NEWS | WEEK 2 | OCTOBER 2021

South African digital transformation giant, Altron Peoples Solutions, has been acquired by iSON Xperiences Ltd, a leading global CX management firm. Taking effect on October 1st, the acquisition is part of iSON Xperiences’ strategy to expand their foothold in the African market. Since …

GBS WORLD NEWS | WEEK 1 | OCTOBER 2021

Australian offshoring company, BruntWork, has been named the top outsourcing company in Australia by Review Rumble. BruntWork assists Australian businesses scale their operations in sales, support, and web development through source low-cost, high-input talent in the Philippines. Their ability to service both large, listed companies and emerging start-ups was the …

 

GBS World News | Week 4 | September 2021

South African contact center, Outworx, has recently announced its partnership with Concentrix, a global customer experience (CX) leader. Outworx will provide contact center services for Concentrix, bringing in new business …

GBS World News | Week 4 | August 2021

In European news, German online learning platform start-up, Masterplan.com, has managed to attain an investment amount of €13 million that will be used to further expand the development and distribution …

GBS World News | Week 2 | August 2021

Czech digital security and privacy giant, Avast, and NortonLifeLock, a global leader in consumer cyber safety, are merging through a recommended offer by NortonLifeLock. The merger is based on strategic …

GBS World News | Week 2 | August 2021

In the Americas, Webhelp a global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting …

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