GBS WORLD NEWS | WEEK 4 | JANUARY 2023

GBS WORLD NEWS | WEEK 4 | JANUARY 2023

While global retailers are battling to keep costs down, they are also having to consider increasing wages to attract and retain talented workers. This is undertaken in an effort to maintain quality customer experience (CX) delivery, according to an Insider Intelligence news report. In fact, Walmart is increasing its starting wage by 17%. Conversely, Amazon UK workers went on strike for better pay, causing disruptions in CX delivery. In the …

GBS WORLD NEWS | WEEK 3 | JANUARY 2023

It was not a great start to 2023 for US financial services giant, Bank of America, as irate customers reported issues with payments processed via Zelle, a money transfer service, resulting in funds disappearing from their accounts. However, Bank of America has reacted and …

GBS WORLD NEWS | WEEK 3 | DECEMBER 2022

South Korean automaker, KIA, has warned dealerships in the US about poor customer experience (CX) performance in response to being ranked last out of 16 other major automakers in a customer sales satisfaction study by J.D. Power. The report gathered data from 37 000 consumers, asking them to share their …

 

GBS WORLD NEWS | WEEK 3 | NOVEMBER 2022

In global customer experience (CX) news, financial institutions that generate personalized, innovative and trustworthy CX are more successful in acquiring new customers, retaining talent and achieving their financial goals, according …

GBS WORLD NEWS | WEEK 2 | NOVEMBER 2022

A major data breach via a ransomware attack was reported by American collections provider, Convergent Outsourcing. Unauthorized actors have gained access to confidential and sensitive information, including customer names, contact …

GBS WORLD NEWS | WEEK 5 | OCTOBER 2022

Changing global customer experience (CX) dynamics have also been reflected in the American chocolate industry, according to Clootrack Software Labs’ End to End Customer Experience in the Chocolate Industry in …

GBS WORLD NEWS | WEEK 3 | OCTOBER 2022

African metaverse content creators are being targeted by Meta, a multinational technology conglomerate, who say African talent is key to unlocking the potential of the emerging technology. The announcement was …

GBS WORLD NEWS | WEEK 2 | OCTOBER 2022

Community members in Soweto, South Africa, celebrated the launch of Merchants contact centre which will catalyse much-needed job creation opportunities. Situated in Soweto’s Jabulani precinct, the contact center is in …