GBS WORLD NEWS | WEEK 1 | OCTOBER 2022

GBS WORLD NEWS | WEEK 1 | OCTOBER 2022

In global retail, major brands are bracing themselves for a new disruption in shopping trends stemmed by a notable increase of Gen Z shoppers into the retail space. According to a RetailCustomerExperience report, Gen Z consumers shop across multiple channels. Findings revealed that 56% of Gen Z shoppers are more likely to have shopped for fashion in-store over the last three months and 38% are more likely to have shopped …

GBS WORLD NEWS | WEEK 4 | SEPTEMBER 2022

Over 80 senior customer experience (CX) outsourcing knowledge leaders, analysts and executives gathered in Las Vegas, Nevada from September 14 to 15 for two days of insights and ideation delivered by the annual CxOutsourcers Mindshare Event. Discussion points on the first day focused …

GBS WORLD NEWS | WEEK 3 | SEPTEMBER 2022

Every day, one South African has been hired by TransUnion since the launch of its business process outsourcing (BPO) centre in March 2021. The TransUnion Global Capability Centre Africa (GCC Africa) has employed over 500 South Africans, 70% of which are women. Avesh Singh, VP of operations and head of …

 

GBS WORLD NEWS | WEEK 1 | JUNE 2022

Concerned organizations and stakeholders in The Philippines IT-Business Process Management (IT-BPM) sector are in discussions about “hybrid work arrangements” and seeking a quicker return to on-site setup. Despite the government’s …

GBS WORLD NEWS | WEEK 4 | MAY 2022

A leading independent Moroccan customer experience (CX), business process and medical outsourcing provider, Outsourcia, has confirmed a majority stake in its business has been acquired by SPE Capital, an independent …

GBS WORLD NEWS | WEEK 2 | MAY 2022

Unintegrated and inaccessible data, too much agent complexity and slow digital adoption are the biggest barriers to customer experience (CX) and agent productivity, according to a LiveVox and Omdia study, …

GBS WORLD NEWS | WEEK 1 | MAY 2022

The week started with acquisition news in India, with Wipro, a leading business process outsourcing (BPO) firm, acquiring Rizing Intermediate Holdings, Inc., a global SAP consulting firm. The purchase will …

GBS WORLD NEWS | WEEK 4 | APRIL 2022

The week commenced with the acquisition of a Croatian-based provider of outsourced specialized services, heloo, by TaskUs, a global leader in outsourced digital services and next-generation customer experience (CX). heloo …