Category: Xceed

How ‘’Bring Your Own Device’’ (BYOD) Technology is a Game Changer in the Contact Center Environment

Bring Your Own Device (BYOD), the trend of employees using their personal devices to connect to their employer’s network, is having a transformational effect on contact centers and the way they deliver customer experience (CX). As the business world settles into work-from-home (WFH)/hybrid working models, BYOD policies among contact centers are becoming

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