Industry News

Sigma Connected’s Management team pledge monthly donation to Birmingham Children’s Hospital

Sigma Connected employees select national foodbank for charity partnership

Customer service in telecoms: it’s all about better connections – by Rob Sawle

Global Offshore and Nearshore Locations See Vast Improvement in Rankings in the 2023/24 GBS World Competitiveness Index: CX and Back Office

4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

GBS World Competitiveness Index Releases Advance Results for Digital and ITO services

Customer service in telecoms: it’s all about better connections – by Rob Sawle

Connecting communities – why Impact Sourcing makes a lasting difference – by Ben Jones

Sigma Connected welcomes West Midlands Mayor as growth continues

GBS.World named as media sponsor of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala

Complaints and how to handle them

4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

The missing link: what the travel sector needs to do to regain customers’ trust and loyalty

The complete guide to executing an effective omnichannel collections strategy

South Africa’s BPO sector surges ahead, with CX and customer service leading the charge

Outworx joins the GBS World Marketplace and Verified Program

Sigma Connected wins South African ‘Jobs Creation Award’ in recognition of community commitment

Choosing the Right BPO Partner

GBS World Competitiveness Index Releases Advance Results for Digital and ITO services

Outcess joins the GBS World Marketplace and Verified Program

8 Reasons why Blockchain should be Number 1 in Your CX Strategy

There Are No Shortcuts To BPO Sales In The US

How Culture And Innovation Play A Key Role In BPO Digital Transformation

BPO Needs A New Focus On Post-Pandemic Messaging

Merchants joins the GBS World Marketplace and Verified Program

Kura joins the GBS World Marketplace and Verified Program

Genesys joins the GBS World Marketplace and Verified Program

Rage against the machine or embrace it

From great exhaustion and great resignation to talent empowerment and operational scalability

Connect iQ joins the GBS World Marketplace and Verified Program

Capability BPO joins the GBS World Marketplace and Verified Program

Xceed joins the GBS World Marketplace and Certification Program

CallForce joins the GBS World Marketplace and Verified Program

What is the human element in customer service and where has it gone?

The importance of empathy when collecting late payments

What is a self-managed team and how does it work?

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