Industry News - GBS World

Industry News

Sigma Connected announces its first international customer service operation from Cape Town township

Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times

Unveiling the Rwanda Global Business Services Growth Initiative

Sigma Connected announces its first international customer service operation from Cape Town township

Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times

Unveiling the Rwanda Global Business Services Growth Initiative

Top Digital & ITO Global Location Rankings unveiled from the 2023/24 GBS World Competitive Index

Global Offshore and Nearshore Locations See Vast Improvement in Rankings in the 2023/24 GBS World Competitiveness Index: CX and Back Office

4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

Top Digital & ITO Global Location Rankings unveiled from the 2023/24 GBS World Competitive Index

Global Offshore and Nearshore Locations See Vast Improvement in Rankings in the 2023/24 GBS World Competitiveness Index: CX and Back Office

4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

Sigma Connected and BMet mark eight-year jobs partnership success

2024-04-02 No Comments

Prime Minister of Egypt Witnesses ITIDA and Mashreq Global Network Agreement to Expand Operations in Egypt

2024-02-29 No Comments

Gig CX vs BPX

2024-02-21 No Comments

Sigma Connected takes on the 1,000th graduate from the South African Impact Sourcing organization, Shadow Careers

2024-02-09 No Comments

Sigma Connected and TDX Group form strategic partnership to support ethical debt collections

2024-01-26 No Comments

Dialfire: Revolutionizing Call Center Operations Globally

2024-01-11 No Comments

Sigma Connected Group announces entry into US market

2023-11-24 No Comments

Sigma Connected Group appoints Susan Young as Director of Insurance Services

2023-11-24 No Comments

Customer service in telecoms: it’s all about better connections – by Rob Sawle

2023-07-17 No Comments

Connecting communities – why Impact Sourcing makes a lasting difference – by Ben Jones

2023-07-17 No Comments

GBS.World named as media sponsor of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala

2023-04-17 No Comments

Complaints and how to handle them

2023-02-06 No Comments

4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

2023-02-01 No Comments

The missing link: what the travel sector needs to do to regain customers’ trust and loyalty

2022-12-14 2 Comments

The complete guide to executing an effective omnichannel collections strategy

2022-12-14 No Comments

South Africa’s BPO sector surges ahead, with CX and customer service leading the charge

2022-10-31 No Comments

Outworx joins the GBS World Marketplace and Verified Program

2022-10-06 No Comments

Sigma Connected wins South African ‘Jobs Creation Award’ in recognition of community commitment

2022-09-23 No Comments