Industry News - GBS World

Industry News

Complaints and how to handle them

4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

The missing link: what the travel sector needs to do to regain customers’ trust and loyalty

Complaints and how to handle them

4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

The missing link: what the travel sector needs to do to regain customers’ trust and loyalty

Emerging Offshore Locations Across Africa, Asia, Latin America and Eastern Europe Rank Well in GBS World Competitiveness Index

A Matchmaking Platform for the Global Business Services Sector

The Disconnect in Experiences Consumers Want – and What Businesses Deliver

Emerging Offshore Locations Across Africa, Asia, Latin America and Eastern Europe Rank Well in GBS World Competitiveness Index

A Matchmaking Platform for the Global Business Services Sector

The Disconnect in Experiences Consumers Want – and What Businesses Deliver

Can contact centres help retailers in a challenging economy?

2021-03-26 No Comments

The contact centre is the ideal 4IR training ground

2021-03-26 No Comments

BPO Insights: The changing face of customer service in a post pandemic economy

2021-03-10 1 Comment

Optimising your Customer Experience through Social Media Support

2020-10-07 No Comments

CallForce triumphs again to win top global business service awards

2020-08-20 No Comments

South Africa Investment Conference, hosted by President Cyril Ramaphosa

2020-08-19 No Comments

How to kick start your career in 2019

2020-07-20 No Comments

Digital transformation in contact centres…

2020-07-20 No Comments