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GBS WORLD NEWS | WEEK 4 | JUNE 2024

GBS WORLD NEWS | WEEK 4 | JUNE 2024

Global customer management institute, ICMI, has announced its Contact Center Expo 2024 is scheduled for October 21–24 in Orlando, Florida. The event aims to unite industry professionals to explore pivotal…

GBS WORLD NEWS | WEEK 3 | JUNE 2024

GBS WORLD NEWS | WEEK 3 | JUNE 2024

The annual Nexus 2024 event, held from June 12 to 13 in Jersey City, New Jersey, highlighted the significant rise of Latin America and the Caribbean in the global knowledge…

GBS WORLD NEWS | WEEK 2 | JUNE 2024

GBS WORLD NEWS | WEEK 2 | JUNE 2024

One of the world’s largest food and beverage companies headquartered in New York, PepsiCo, is facing a lawsuit from the Equal Employment Opportunity Commission (EEOC). Allegedly, the multinational company discriminated…

GBS WORLD NEWS | WEEK 1 | JUNE 2024

GBS WORLD NEWS | WEEK 1 | JUNE 2024

A recent KPMG in Canada survey found that retailers are increasingly adopting generative AI to enhance productivity, predict demand, and personalize customer experiences. The study produced by the multinational professional…

GBS WORLD NEWS | WEEK 4 | MAY 2024

Rwanda is experiencing significant GDP growth, driven by the…

GBS WORLD NEWS | WEEK 3 | MAY 2024

Global technology and services company, Concentrix, is set to…

GBS WORLD NEWS | WEEK 2 | MAY 2024

In Nairobi, Kenya, the Elevate Africa Conference, themed “The…

GBS WORLD NEWS | WEEK 4 | APRIL 2024

The CxOutsourcers Mindshare Event in Atlanta, Georgia, is set…

GBS WORLD NEWS | WEEK 3 | APRIL 2024

Multinational business services organization PwC has announced that its…

GBS WORLD NEWS | WEEK 2 | APRIL 2024

Guatemala is gearing up for the BPO Innovation Summit…

GBS WORLD NEWS | WEEK 1 | APRIL 2024

Investment-holding company, Heirs Holdings, hosted an unveiling event to…

GBS WORLD NEWS | WEEK 5 | MARCH 2024

In the latest news regarding fraud scams in India,…

GBS WORLD NEWS | WEEK 4 | MARCH 2024

Nigeria’s Ministry of Industry, Trade, and Investment, in collaboration…