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GBS WORLD NEWS | WEEK 4 | MARCH 2023

The week started with exciting news in Canada, where Hinduja Global Solutions (HGS) Canada, a provider of digital customer experience (CX) and business process outsourcing (BPO) services, was officially certified as a Great Place to Work®. The certification is based on employee feedback on workplace culture using the Great Place to Work® Trust Index Score. However, global consumers have 10% less trust in brands than they did in 2022, according…

GBS WORLD NEWS | WEEK 3 | MARCH 2023

Americans are fed up with customer service, as indicated by 74% of surveyed consumers who say they’ve had product or service problems in the past year. This is according to findings in the Customer Care and Measurement Consultancy 2022 National Customer Rage Survey.…

GBS WORLD NEWS | WEEK 2 | MARCH 2023

To help American consumers reach their goals and fuel their passion, Office Depot, a leading office supply retailer, has launched their brand platform, Imagine Success. The platform allows customers to share success stories, while also housing a content hub offering informational articles, studies…

 

GBS WORLD NEWS | WEEK 3 | NOVEMBER 2022

In global customer experience (CX) news, financial institutions that generate personalized, innovative and trustworthy CX are more successful in acquiring new customers, retaining talent and achieving their financial goals, according…

GBS WORLD NEWS | WEEK 2 | NOVEMBER 2022

A major data breach via a ransomware attack was reported by American collections provider, Convergent Outsourcing. Unauthorized actors have gained access to confidential and sensitive information, including customer names, contact…

GBS WORLD NEWS | WEEK 5 | OCTOBER 2022

Changing global customer experience (CX) dynamics have also been reflected in the American chocolate industry, according to Clootrack Software Labs’ End to End Customer Experience in the Chocolate Industry in…

GBS WORLD NEWS | WEEK 4 | OCTOBER 2022

American multinational conglomerate, Amazon, will be hiring 150 000 employees throughout the US to ensure a seamless holiday experience. A range of full-time, seasonal and part-time roles are being advertised from…

GBS WORLD NEWS | WEEK 3 | OCTOBER 2022

African metaverse content creators are being targeted by Meta, a multinational technology conglomerate, who say African talent is key to unlocking the potential of the emerging technology. The announcement was…

GBS WORLD NEWS | WEEK 2 | OCTOBER 2022

Community members in Soweto, South Africa, celebrated the launch of Merchants contact centre which will catalyse much-needed job creation opportunities. Situated in Soweto’s Jabulani precinct, the contact center is in…