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GBS WORLD NEWS | WEEK 3 | FEBRUARY 2024

GBS WORLD NEWS | WEEK 3 | FEBRUARY 2024

The executive arm of the Egyptian Ministry of Communication and IT, ITIDA, and the UAE’s Mashreq Global Network (MGN) have signed an agreement to expand MGN’s operations in Egypt. The…
GBS WORLD NEWS | WEEK 2 | FEBRUARY 2024

GBS WORLD NEWS | WEEK 2 | FEBRUARY 2024

Scottish-based telecommunications network, EE, is set to close its Greenock contact center in Scotland, affecting approximately 450 workers. Impacted employees will have to relocate to the Glasgow center, about 28…
GBS WORLD NEWS | WEEK 1 | FEBRUARY 2024

GBS WORLD NEWS | WEEK 1 | FEBRUARY 2024

Additional investment and expansion plans in Africa were announced this week from Cairo, Egypt, where VXI Global Solutions, a global BPO provider, is launching a CX delivery center. The new…
GBS WORLD NEWS | WEEK 4 | JANUARY 2024

GBS WORLD NEWS | WEEK 4 | JANUARY 2024

Delivery firm DPD faced embarrassment in the UK this week as its AI chatbot, designed for customer interaction, began swearing and criticizing the company when prompted by a customer. The…

GBS WORLD NEWS | WEEK 3 | JANUARY 2024

After a hiatus over the festive period, we are…

GBS WORLD NEWS | WEEK 3 | DECEMBER 2023

Global customer management services provider, CCI South Africa, has…

GBS WORLD NEWS | WEEK 2 | DECEMBER 2023

News this week from India is that outsourcing and…

GBS WORLD NEWS | WEEK 1 | DECEMBER 2023

The 2023/24 global Digital & ITO competitiveness rankings have…

GBS WORLD NEWS | WEEK 4 | NOVEMBER 2023

The ongoing conflict between Israel and Hamas is impacting…

GBS WORLD NEWS | WEEK 3 | NOVEMBER 2023

News from Europe indicates that millions of Euros are…

GBS WORLD NEWS | WEEK 2 | NOVEMBER 2023

The business process outsourcing (BPO) and IT sector in…

GBS WORLD NEWS | WEEK 1 | NOVEMBER 2023

iSON Xperiences, a CX management pan-African operator, has been…

GBS WORLD NEWS | WEEK 4 | OCTOBER 2023

The capital city of Georgia, Tbilisi, drew much attention…