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GBS WORLD NEWS | WEEK 4 | JANUARY 2024

GBS WORLD NEWS | WEEK 4 | JANUARY 2024

Delivery firm DPD faced embarrassment in the UK this week as its AI chatbot, designed for customer interaction, began swearing and criticizing the company when prompted by a customer. The…
GBS WORLD NEWS | WEEK 3 | JANUARY 2024

GBS WORLD NEWS | WEEK 3 | JANUARY 2024

After a hiatus over the festive period, we are excited to be back in action, bringing you the latest updates on global business services (GBS) and customer experience (CX) from…
GBS WORLD NEWS | WEEK 3 | DECEMBER 2023

GBS WORLD NEWS | WEEK 3 | DECEMBER 2023

Global customer management services provider, CCI South Africa, has launched a groundbreaking contact center in Umlazi just outside of Durban, focusing on improving commutes and job accessibility in underrepresented communities.…
GBS WORLD NEWS | WEEK 2 | DECEMBER 2023

GBS WORLD NEWS | WEEK 2 | DECEMBER 2023

News this week from India is that outsourcing and technology services supplier, VFS Global, has opened a sign-language call center as part of its Diversity Equity and Inclusion (DEI) program.…

GBS WORLD NEWS | WEEK 1 | DECEMBER 2023

The 2023/24 global Digital & ITO competitiveness rankings have…

GBS WORLD NEWS | WEEK 4 | NOVEMBER 2023

The ongoing conflict between Israel and Hamas is impacting…

GBS WORLD NEWS | WEEK 3 | NOVEMBER 2023

News from Europe indicates that millions of Euros are…

GBS WORLD NEWS | WEEK 2 | NOVEMBER 2023

The business process outsourcing (BPO) and IT sector in…

GBS WORLD NEWS | WEEK 1 | NOVEMBER 2023

iSON Xperiences, a CX management pan-African operator, has been…

GBS WORLD NEWS | WEEK 4 | OCTOBER 2023

The capital city of Georgia, Tbilisi, drew much attention…

GBS WORLD NEWS | WEEK 3 | OCTOBER 2023

In an effort to manage the surge in contact-center…

GBS WORLD NEWS | WEEK 2 | OCTOBER 2023

The Forum conference venue in Johannesburg, South Africa, was…

GBS WORLD NEWS | WEEK 1 | OCTOBER 2023

News this week from Australia is that Optus, headquartered…