GBS Regional Thought Leadership

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  • North America (2)
  • Thought Leadership (16)
  • Europe (3)
  • Africa (2)
Key facts and highlights: European GBS/BPO buyers can save up to 73% on contact center agent salaries when nearshoring to North African locations. Egypt is home to 38 million English speakers. In the GBS World Competitiveness Index, Egypt is ranked second and Morocco is ranked third. Following focused investment in ...
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Asia and Eastern Europe Dominate Rankings in GBS World Competitiveness Index for Digital and ITO services India, China, Brazil, Philippines, Malaysia, Poland, Hungary and Czechia perform well across key domains  The World Source Marketplace for Global Business Services (GBS.World) has published the latest 2022 GBS...
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How Blockchain is driving the next evolution in customer experience With all the hype regarding cryptocurrency, the value and application of the underlying technology – the blockchain – is often lost in all the noise. The two concepts are often conflated, which detracts from the important conversations that busines...
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More organizations globally are choosing to outsource business services such as customer support, contact centers, HR management, digital channel fulfillment, accounting, legal and training. Multiple factors influence this strategic decision to outsource services, including cost reduction, accessing value-add services,...
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Emerging Europe’s 2022 Future of IT Report reveals the most competitive IT sectors in Central and Eastern Europe in alignment with the GBS World Competitiveness Index The 2022 edition of the 200-page Future of IT report by Emerging Europe includes a 12-page chapter with results and key findings from international buy...
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The World Source Marketplace for Global Business Services (GBS.World) and Genesis GBS recently conducted a customer experience (CX) market analysis on the best potential English-speaking, contact center/CX delivery locations in the Caribbean and Central and Latin American (CALA) regions. The closed report was commissio...
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The World Source Marketplace for Global Business Services (GBS.World), the research-centric marketplace and sourcing platform for global business buyers and outsourcing providers, has switched on a refreshed and updated home page. The updated website provides buyers with easier ways to source service providers across 1...
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The Africa Global Business Services (GBS) Buyers Choice Report uncovers the continent’s capabilities as a world-class offshore business services destination for international investors, buyers and operators. Valued at US$8,3 billion and projected to rise to US$11,7 billion by 2023, Africa’s GBS offshoring market al...
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Key Facts and Highlights South Africa’s domestic and international GBS/BPO market is estimated to be worth $4.7 billion and employing over 261,000 workers. The largest global markets serviced from South Africa for GBS services include the UK (61%) with notable and ongoing growth in the US (20%). South Africa delivers...
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Globalization, digitalization and the rising need to optimize costs and improve business service delivery has created a highly competitive marketplace for global business services. And the need for brands and enterprises to connect with service providers they can trust. Cutting through the noise to reach global busines...
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