Category: Industry News

Israel–Hamas conflict impacts BPO/IT service delivery – but the resilience of the sector is apparent in the region

The ongoing Israel–Hamas conflict, currently intensified in Gaza, is a tragedy that has already extracted a massive humanitarian toll, with far-reaching regional and global implications playing out in the background. The conflict has caused major disruptions to businesses in Palestine (Gaza and the West Bank) and Israel, including in the IT services and

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GBS.World named as media sponsor of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala

The World Source Marketplace for Global Business Services (GBS.World) is pleased to announce that it is a media patron for the seventh edition of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala. The international conference is set to kick off on the April 19, 2023 in an exclusive venue in Warsaw, Poland. Organized by Pro Progressio,

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Complaints and how to handle them

What are the golden rules of dealing with unhappy customers? Complaints – why they’re a good thing The phrase ‘I’d like to speak to the manager’ has become a long-running joke across social media – and (unfairly) associated with the name Karen, an entitled attitude and even a particular style of haircut. And while some customer complaints and demands may

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Choosing the Right BPO Partner

Unpacking the important metrics beyond price and language More organisations of all sizes are choosing to outsource their business services than ever before. Experienced outsourcers that have been doing so for years are upping the ante, and there is a marked increase in first-time outsourcers who are looking to achieve greater efficiencies and improve

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