Category: Industry News

Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. E.ON Next, a client of Sigma Connected, is the first UK service provider to move some of its customer service

Business outsourcing provider Sigma Connected has been named for the second year in a row as one of the UK’s top employers in the prestigious The Sunday Times Best Places to Work list. Sigma Connected – which provides customer contact services for the utilities, financial, telecommunications and retail sectors – has been accredited once again in the 2024

Situated in the heart of Africa, Rwanda is emerging as a beacon of progress on the continent – the country has experienced GDP growth above 8% in each year since 2021. A key element of this sustained growth has been the emergence of the Global Business Services (GBS) sector, including Business Process Outsourcing (BPO), Information Technology Outsourcing

Two West Midlands organisations behind an award-winning jobs-and-skills partnership have marked eight years of their successful link-up. Since 2016, Sigma Connected and Birmingham’s BMet College have provided development and career opportunities for over 800 unemployed people through the launch of a Sector-Based Work Academy programme. The partnership

Prime Minister of Egypt, Mostafa Madbouly witnessed today [13 February 2024] the signing ceremony of a cooperation agreement between Egypt’s Information Technology Industry Development Agency (ITIDA) and the Emirati Mashreq Global Network (MGN) on the sidelines of his participation in the 2024 World Governments Summit in Dubai. The agreement aims to

Navigating the Complexities of CX Outsourcing in a Gig Economy Opinion by Clinton Cohen, CEO of iContact BPO In the customer service realm, ‘GigCX’ has been touted as a go-to solution for businesses looking to stay competitive. By upscaling and diversifying their customer experience skills, they can meet seasonal and fluctuating market demands. Many are also

Sigma Connected, UK-based BPO provider, is celebrating the success of a long-term partnership with a South African based organization. The partnership has helped secure jobs for hundreds of unemployed youths from socially and economically disadvantaged backgrounds. Sigma Connected Group – which is headquartered in Birmingham and provides contact centre

Debt-management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients. The strategic link-up will see Sigma Connected and TDX Group working closely on white label customer-service

The global business services market is no doubt a competitive one. However, Dialfire has emerged as a clear example of innovation and efficiency. This cloud-native telephony platform is transforming the way businesses approach both inbound and outbound phone campaigns. Dialfire’s core services are designed to enhance the efficiency and effectiveness of

UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. The Sigma Connected Group – which offers ‘white label’ customer contact centre and debt-collection services across the financial services, telecommunications, energy ,and retail sectors – has launched Sigma

Business outsourcing provider Sigma Connected has appointed experienced insurance specialist Susan Young as Director of Insurance Services as part of its ambition to grow in the sector. In a newly created Group-wide role, Susan will use her insurance expertise to build relations with businesses across the industry, identifying new opportunities and

Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The reason for this overwhelming preference is simple — while automation has definite advantages,

With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment model is emerging as one way to continue to access talent in fast growing destinations across the world. For those who are unaware, or intrigued to know more, Impact Sourcing is essentially a

The World Source Marketplace for Global Business Services (GBS.World) is pleased to announce that it is a media patron for the seventh edition of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala. The international conference is set to kick off on the April 19, 2023 in an exclusive venue in Warsaw, Poland. Organized by Pro Progressio,

What are the golden rules of dealing with unhappy customers? Complaints – why they’re a good thing The phrase ‘I’d like to speak to the manager’ has become a long-running joke across social media – and (unfairly) associated with the name Karen, an entitled attitude and even a particular style of haircut. And while some customer complaints and demands may

In 2019, there were an incredible 1.9 billion international trips made globally and the travel sector accounted for almost 1 in 10 jobs worldwide. Then, it all came crashing to a halt as borders closed and planes remained grounded. Essentially, the travel sector experienced two whole years of virtual non-operation. Of course, the pandemic was a

What does the current economic climate mean for collections? As we go through one of the biggest periods of economic change since the global financial crisis in the late 2000s, almost every household in the UK is being impacted by the affordability crisis. According to the Office for National Statistics, 93% of adults in the UK reported an increase in their

South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing and offshoring contender, particularly in the English voice-based sourcing markets. This is according to the South Africa National GBS Quantification & Investment Report 2021/22 published by Business

Outworx has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. With over 1500 employees, Outworx has operational delivery centres in both Durban and Cape Town, South Africa. As a centre of excellence, Outworx provides an innovative, professional Business Process Outsourcing