Category: Industry News

Prime Minister of Egypt Witnesses ITIDA and Mashreq Global Network Agreement to Expand Operations in Egypt

Prime Minister of Egypt, Mostafa Madbouly witnessed today [13 February 2024] the signing ceremony of a cooperation agreement between Egypt’s Information Technology Industry Development Agency (ITIDA) and the Emirati Mashreq Global Network (MGN) on the sidelines of his participation in the 2024 World Governments Summit in Dubai. The agreement aims to

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Gig CX vs BPX

Navigating the Complexities of CX Outsourcing in a Gig Economy Opinion by Clinton Cohen, CEO of iContact BPO In the customer service realm, ‘GigCX’ has been touted as a go-to solution for businesses looking to stay competitive. By upscaling and diversifying their customer experience skills, they can meet seasonal and fluctuating market demands. Many are also

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Sigma Connected takes on the 1,000th graduate from the South African Impact Sourcing organization, Shadow Careers

Sigma Connected, UK-based BPO provider, is celebrating the success of a long-term partnership with a South African based organization. The partnership has helped secure jobs for hundreds of unemployed youths from socially and economically disadvantaged backgrounds. Sigma Connected Group – which is headquartered in Birmingham and provides contact centre

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Israel–Hamas conflict impacts BPO/IT service delivery – but the resilience of the sector is apparent in the region

The ongoing Israel–Hamas conflict, currently intensified in Gaza, is a tragedy that has already extracted a massive humanitarian toll, with far-reaching regional and global implications playing out in the background. The conflict has caused major disruptions to businesses in Palestine (Gaza and the West Bank) and Israel, including in the IT services and

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GBS.World named as media sponsor of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala

The World Source Marketplace for Global Business Services (GBS.World) is pleased to announce that it is a media patron for the seventh edition of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala. The international conference is set to kick off on the April 19, 2023 in an exclusive venue in Warsaw, Poland. Organized by Pro Progressio,

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Complaints and how to handle them

What are the golden rules of dealing with unhappy customers? Complaints – why they’re a good thing The phrase ‘I’d like to speak to the manager’ has become a long-running joke across social media – and (unfairly) associated with the name Karen, an entitled attitude and even a particular style of haircut. And while some customer complaints and demands may

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Choosing the Right BPO Partner

Unpacking the important metrics beyond price and language More organisations of all sizes are choosing to outsource their business services than ever before. Experienced outsourcers that have been doing so for years are upping the ante, and there is a marked increase in first-time outsourcers who are looking to achieve greater efficiencies and improve

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