CallForce triumphs again to win top global business service awards

CallForce triumphs again to win top global business service awards

South African outsourcing specialists, CallForce, have garnered two prestigious accolades at the annual BPESA Global Business Services (GBS) Investor Conference and Awards that took place in Durban from the 19th to the 21st of November 2019.

CallForce won the Top Offshore Campaign of the Year for 2019 and BPO Operator of the Year Award 2019. Monica Mamdoo from CallForce was also named as a national finalist for the Top GBS Operational Manager Award, while Chandré Julius (Workforce Management) and Mandisa Sogcwayi (Training) were named as regional finalists.

The BPESA GBS Investor Conference and Awards is the main event in the 2019 / 2020 calendar for the GBS sector in South Africa. This year the event showcased the distinctive attitude and value potential of youth with the theme being Impact Sourcing. The two-day conference saw over 350 delegates, analysts and investors attend the conference from markets such as Australia, Europe, Jamaica, Morocco, Zimbabwe, the UK and the US. The event concluded with a gala dinner and awards ceremony where the winners, including CallForce, were announced.

“To win awards of this prestige and magnitude is a truly phenomenal achievement. It is a very proud moment for CallForce and we are exceptionally grateful to everyone who has been part of the CallForce journey thus far,” says Candice Roberts, Managing Director of CallForce.

“I would like to express my deep gratitude to our agents, our team, our clients, BPESA, the judges and all our supporters along the way. This includes the Department of Trade & Industry (dti), Endeavor, EY, Trade & Investment KwaZulu-Natal (TIKZN) and Invest Durban. To receive such industry recognition as a company really validates our success and contribution in growing this important sector. We look forward to showcasing South Africa and these awards on the global stage to help us achieve our collective aspiration as an industry to grow 500 000 new jobs in this sector by 2030.”

About CallForce

At CallForce our focus is to design and deliver the ultimate customer experience that’s why we are Customer Experience Specialists. The CallForce experience involves drawing together data analytics and specialized training to transform businesses leading to improved performance, financial gain, and enhanced service. Our strategies together with our people-come-first approach have enabled many organizations to achieve and improve performance. Please see for further information.


Business Process Enabling South Africa (BPESA) is the recognised Industry Body and Trade Association for the Global Business Services (GBS) Sector in South Africa. As a not for profit entity, BPESA was established to promote trade and serve the interests of its many stakeholder groups engaged in the development, growth and sustainability of this vibrant sector that cuts across many industry verticals of the economy. Please see for a more detailed description of BPESA and its activities.

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