Blog
The Africa Federation of Global Business Services (GBS) Associations has officially launched, aiming to unlock Africa’s potential in the BPO, CX and ITO sectors. Strategic partnerships between Genesis Global Business Services, GBS.World, Rod Jones Consulting, and THRIVE saw the creation of this Federation. Its establishment and strategic direction is overseen by a dedicated Steering Committee, […]
The 12th edition of the Africa Fintech Summit took place from September 4–6, 2024, in Nairobi, Kenya. The event brought together over 1,200 African and global fintech stakeholders, featuring panel discussions, workshops, and keynotes on topics like open banking, mobile money, and blockchain. Attendees engaged in networking sessions, startup exhibitions, and a pitch competition. Participants […]
TriZetto Software Group – a subsidiary of the multinational IT corporation, Cognizant – has filed a lawsuit against another IT giant, Infosys, in a Texas court. TriZetto is accusing Infosys of misappropriating trade secrets to develop competing healthcare software, claiming Infosys abused access to confidential information during joint projects under non-disclosure agreements. This is particularly […]
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits. Clinton Cohen, CEO of iContact BPO debunks 10 of the most common outsourcing myths, demonstrating what stands between businesses staying in an operational rut and winning a serious competitive edge. […]
Teleperformance, the global BPO giant, has expanded its Jamaican operations by opening a new branch in Westmoreland, creating 800 jobs. This addition complements their existing 3,700-strong workforce in Jamaica. The move aims to improve employee comfort and productivity, particularly benefiting the 400 staff who previously commuted from the area. Local leaders hailed the development as […]
In global news, the EU AI Act took effect on August 2, with a recent article by the IT education website, Techopedia, explaining why it is being compared to the General Data Protection Regulation (GDPR). The Act represents the most comprehensive AI legislation to date, with phased implementation through 2026. It introduces stringent regulations on […]
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise-cancellation platform. Sigma Connected – which provides customer experience services for the utilities, financial, telecommunications and insurance sectors – has partnered with IRIS. […]
Spectrum, a broadband communications giant in the United States, is recruiting 400 employees for its new 48,000 square-foot call center in Pharr, Texas, which will provide bilingual support for customersnationwide. This facility is the third Spectrum call center in the Rio Grande Valley and the 12th in Texas. Spectrum hosted a hiring event on August […]
In the Philippines, President Ferdinand Marcos Jr. has announced a ban on offshore gaming operations, giving the industry until the end of 2024 to wind down, citing the need to curb associated criminal activities. The call has raised concerns about job losses, with many affected workers being employed by special BPO firms that cater to […]
In the Philippines, over 600 BPO executives gathered for the 8th Contact Islands 2024 conference in Cebu, organized by the Contact Center Association of the Philippines (CCAP). The three-day event addressed industry challenges such as cybersecurity, AI, and upskilling. It aimed to foster partnerships, share knowledge, and discuss strategies for improving CX, with key topics […]
