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Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer experience, customer success, and customer care innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.
You are expected to deliver the kind of customer experience that drives financial performance. And you must master the art of storytelling that demonstrates CX’s value to broader strategic goals. Top-down advocacy is a win-win.
CX cascades through the organization. Every department, every person, and every process must operate with customer-centricity deeply embedded in its DNA. . Excellence at every customer touchpoint is one of the toughest people and organizational challenges to conquer and you’re not alone in the struggle.
The enterprise-wide customer journey must be thoughtfully designed. It is how you create an experience that minimizes friction and improves your NPS.
We’ve all heard the adage “ Employee Experience Excellence = Customer Experience Excellence”. Knowing what is driving and raising your cross-functional employee engagement is a must for cultivating a modern workforce and delivering a great brand experience.
But digitalization does play a significant role in the customer experience. It’s just as easy to get it wrong as it is to get it right. Get it wrong, you lose customers. Get it right, you keep them.
Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired, and ready to enact purposeful change.
The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer success, customer care, and executives at other critical customer touchpoints in the organization who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
Join our growing community of customer experience & customer success executives seeking & sharing new ideas and creative approaches to customer experience excellence.
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