Event type

Physical Event




Your time at Future of CX Expo is a necessary step to grasp the ever-evolving landscape of customer experience. Dive into emerging trends, cutting-edge technologies, and strategies that promise to shape the future of customer interactions – including agent assist, conversational AI, generative AI, and other types of AI; analytics and automation; CPaaS; knowledge management; workforce optimization; and more.


New Technologies in Focus

  According to Metrigy, co-hosts of Future of CX Expo, 65% of companies are increasing their customer engagement technology spending in 2023, by an average of 24%. Though CX budgets are increasing, not all companies spend wisely or fully evaluate necessary technologies. At Future of CX Expo, you’ll spend three productive days examining new technologies, witnessing real use cases and demo sessions, and meeting face-to-face with the right technology partners to drive your CX success.  
  • Cloud Architectures
  • Hybrid Architectures
  • Cybersecurity
  • Agent Desktop Solutions
  • Data Analytics
  • UC & Workplace Collaboration
  • CRM
  • CPaaS
  • AI-powered Assistants
  • Knowledge Management
  • Automation
  • Chatbots
  • Workforce Optimization
  • Platform Integration
  • Marketing Automation