Event type

Physical Event


Why Attend?

ICMI events are known for their genuine community feel – where contact center leaders connect with peers in a way that enables more sharing of real challenges, more access to real solutions and more opportunity to make long- lasting, authentic connections – while having FUN! ICMI prides itself on offering independent content presented by accomplished practitioners and industry thought leaders. Featuring random celebrities who have limited understanding of the needs of the contact center profession is not our style. We select our speakers based on topic relevance and content quality. We also feature high performing practitioners – from a full range of industries working in contact centers of varying sizes and levels of complexity.

As for our content, we support:

  • In depth training that enables attendees to dive deep into a core discipline or role
  • Customer experience site tours that provide behind-the-scenes access to real-time innovation and best practices
  • Half-day workshops that provide a comprehensive view of key topics
  • Inspiring and informative keynotes that cover industry insights, helping you anticipate the future
  • Customized tracks and conference sessions – featuring case studies and trending topics
  • Clearly identified solution provider sessions that help you understand the latest technology trends in a low pressure context

And our networking opportunities are legendary. From industry roundtables to interactive receptions to the always-memorable awards and conference party, ICMI facilitates you making the connections critical to your career and job success.