2023 Africa GBS Benchmarking & Market Report.
Extensive Data Bank of Country Profiles.
This extensive data bank of country profiles report provides in-depth (never-before-seen) data, statistics and insights into the GBS/BPO maturing, emerging and nascent value propositions of 26 African nations. Co-sponsored by On Consultancy with input from leading African CX and market consultant, David Rumble.
Each African GBS/BPO Country Profile is priced at $1800 with bulk discounts available for orders of 6 countries and above.
Discounts are available for bulk country orders, as follows:
| 0 – 5 | Country Profiles (No Discount) |
| 6 – 10 | Country Profiles (10%) |
| 11 – 15 | Country Profiles (15%) |
| 16 – 20 | Country Profiles (20%) |
| 21+ | Country Profiles (30%) |
PLACE YOUR ORDER NOW.
1. Click on the countries you want to order. They will be added to your “Shopping Cart”.
2. Discounts for 6+ countries will be automatically applied.
3. Click on “Shopping Cart” and then click on “Checkout”.
4. Then enter your details.
5. Confirm your order and payment method. Payments can be made via credit card into “PayPal” or via “Direct Bank Transfer”.
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Each African GBS/BPO Country Profile includes the following Data, Statistics and Information:
- GBS and CX Highlights
- Population and Economic Indicators
- Global Credit Ratings
- Macroeconomic and Business Overview
- Property and Employment Market
- ICT and Transport Infrastructure
- GBS/BPO Overview
- BPO and CX Services and Salaries
- CX and Contact Centre Services
- BPS and Specialist Services
- BPO and CX Operators and Brands
- Est. Total and B2 English-speaking Addressable Talent Pool & Fully Loaded (FTE) Monthly Costs Comparison
- Diversity, Inclusion and Impact Sourcing
- Hybrid Working Models
- Skills Development Training
- Multilingual Capabilities
- ICT and ITO Services
- Investment Environment Overview
- Performance Review and Global Competitiveness
- Global Talent Competitiveness
