Consulting - GBS World

Save costs by 60%+.
Source right-fit suppliers.

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SELECT

Location-2-Supplier Selection.
Use our team of outsourcing analysts to help you shortlist and select from our heavily vetted, certified databank of
2100+ leading CX/BPO/GBS onshore or offshore suppliers

Location Identification and Diligence
Feasibility Studies
Current Operating Analysis
Future Operating Analysis
Operating Model Design
Cost Reduction Analysis
Financial Business Case
RFI Queries with Certified Suppliers
RFP Management with Shortlisted Certified Suppliers
Site Audits
Financial Due Diligence

SETUP

Outsourced Campaign or Business Service Setup. Appoint our global operations experts to project manage suppliers and oversee the operational setup and launch of your outsourced campaign, or business services

Scope of Services and Scope of Work for Client Projects
Service Level Agreements (SLAs)
Pricing and Commercial Alignment with Suppliers
Project/Campaign Steering Committee
Project/Campaign Build and Setup
Project and Solution Training Programs (if required)

SUPERVISE

Supplier Supervision & Management.
Retain our supplier relationship management (SRM) advisors to oversee and supervise the business continuity of your outsourced services including governance, SLAs, KPIs and OKRs

Supplier Relationship Management (SRM)
Program Management of Third-Party Project Teams
SLA Performance Measurement and Management
Sourcing of any Additional Technology to Support the Project Deliverables
Account Management Team for both the Project and the Supplier.
Governance, Compliance and Business Reviews
Operational Performance Meetings
Service and Program Implementation and Oversight

SAVE

Cost Performance.
Enable our account and commercial professionals to continually look for ways to optimize and improve performance while saving costs and boosting customer lifetime value (CLV)

Save 60% or more on outsourcing costs PLUS enable our account and commercial professionals to look for ways to optimize performance and boost customer lifetime value (CLV)

Unlock Cost Savings

Use this global outsourcing marketplace to save 60% or more and tap into 2,100+ certified suppliers from 70+ best-choice locations.

Why businesses outsource

Global buyers, like you, are emphasizing quality/value but still prioritizing cost reduction