GBS WORLD BUYER FEEDBACK SURVEY - Short Version - GBS World

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GBS World Buyer Feedback Survey

GBS WORLD BUYER FEEDBACK SURVEY (Short Version)

Step 1 of 5

20%

Name

First Last

Email

Company

Position/Title

Industry

Phone

Country

Person Conducting Interview

1. What pain points or challenges do you experience on your journey to locate/source service providers?

Select all that are applicable.

Accessing verified metrics/rankings for service providers

Gaining access to service provider pricing surveys

Getting the right sourcing information quickly

Insufficient research/market intelligence

Lack of authentic reviews on service providers

Lack of trust in what outsourced providers say they can do/deliver

Providers who do not have any understanding of their needs as a buyer

Reaching a broad list of suppliers with our RFPs

Shortlisting the right/best-fit service providers

Tapping into new sources of talent

Understanding the best/right nearshore or offshore locations

Other

Other (please specify)

Please explain more about the pain points on your buying journey:

2. When looking at your buying journey, what services, if any, are you considering outsourcing? And why?

Back Office Services

Customer Experience/Contact Centers

Debt Recovery

Digital Channel Fulfillment

Finance & Accounting

Human Resource Management

IT Outsourcing

Research or Knowledge Process Outsourcing

Learning Services/Training

Legal Services

Procurement Services

Recruitment Services

Other

Not considering outsourcing

Other (please specify)

Please explain why

3. Please provide more detail about the type and nature of services you want to outsource? Tick all that apply

Back Office Services

Application Processing

Content Moderation

Claims Processing

Data Annotation

Data Entry/Management

Document and Case Management

Loan/Initiation Processing

Order Fufillment

Operations or Administration Support

Transaction Processing

Other

Other (please specify)

Customer Experience/Contact Center

Inbound Sales Calls

Outbound Sales Calls

Inbound Customer Service and Support

Outbound Customer Service and Support

Lead Generation and Management

Retention, Cross-selling and Up-selling

Customer Churn and Win-back

Customer Lifecycle Management

Digital Contact (e.g. web chat, social media)

Other

Other (please specify)

Debt Recovery

Arrears/Final Notice Communications

Bounced Debit Orders/Payments

Credit Lifecycle Management

Credit Card Debt

Debt Collection

Debt Rehabilitation

Judgments

Other

Other (please specify)

Digital Channel Fulfillment

Chatbots

Email Communications

Instant Messaging (e.g. WhatsApp)

Social Media

Web Chat

Video Chat

Other

Other (please specify)

Finance & Accounting

Accounting (General)

Financial Planning & Analysis

Knowledge Process F&A

Order-to-Cash (O2C)

Payroll Services

Procure-to-Pay (P2P)

Record-to-Report (R2R)

Tax Accounting & Management

Other

Other (please specify)

Human Resource Management

Benefits Administration

Employee Lifecycle Management

HR Management Services

Learning Services

Payroll Services

Project Based HR Outsourcing

Recruitment Services

Workforce Administration

Other

Other (please specify)

IT Outsourcing

Application Development

Application Support/Management

Cloud/Hosted Solutions

Database Development/Management

Data Analytics/Science

Managed IT Services

Software Development

Technical/Helpdesk Support

Testing

User Experience (UX)

Other

Other (please specify)

Research and Knowledge Processing

Analysis

Business Research

Consumer Research

Concierge Services

Legal Process Outsourcing

Marketing Services

Medical Assisted Services

Travel Assisted Services

Other

Other (please specify)

Learning Services/Training

Customer Service Training

Blended Learning

eLearning

Financial Training

Leadership Coaching/Training

Learning Experience Platforms (LXPs)

Legal Training

Micro Credential Training Courses

Work-at-Home Training

Technical Training

Other

Other (please specify)

Legal Services

Automated Legal Processing

Claims Processing

Compliance Assistance

Contract Drafting/Management

Discovery/document Review

Integrated Legal Services

Legal Research

Legal Analysis

Legal Writing

Litigation Support

M&A Due Dilligence

Patent Support

Transcriptions

Other

Other (please specify)

Procurement Services

General Procurement/eProcurement

Contract Administration

Procurement Chain Management

Purchase Order Processing

Supply Chain Processing/Management

Transactional Services

Vendor Set-up/Administration

Vendor Management

Other

Other (please specify)

Recruitment Services

Candidate Sourcing Programs

Competency/skills Management

Conducting/Scheduling Interviews

Contract and Offer Management

eRecruitment Platforms

Flexible Staffing Requirements

Recruitment Forecasting

Recruitment/Employee Engagement Models

Other

Other (please specify)

4. And would you consider outsourcing or offshoring these services to other countries? If so, where?

Africa

Asia

Central and Latin America

Eastern Europe

Middle East

North America

Western Europe

Keep Onshore

If Africa, please specify below:

Algeria

Angola

Benin

Botswana

Burkina Faso

Burundi

Cameroon

Cape Verde

Central African Republic

Chad

Comoros

Democratic Republic of the Congo

Djibouti

Egypt

Equatorial Guinea

Eritrea

Eswatini

Ethiopia

Gabon

Ghana

Guinea

Guinea-Bissau

Ivory Coast

Kenya

Lesotho

Liberia

Libya

Madagascar

Malawi

Mali

Mauritania

Mauritius

Morocco

Mozambique

Namibia

Niger

Nigeria

Republic of the Congo

Rwanda

Sao Tome and Principe

Senegal

Seychelles

Sierra Leone

Somalia

South Africa

South Sudan

Sudan

Tanzania

The Gambia

Togo

Tunisia

Uganda

Zambia

Zimbabwe

5. Are there any timeframes in which you would you look at outsourcing these services?

3 months

6 months

12 months

24 months

36 months

6. Would you like us to introduce you to potential outsourcing service providers in these locations?

Yes

No

7. Can we register you on our online B2B platform, GBS.World, to receive the latest outsourcing research and news?

Yes

No

40289

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Services

Back Office
Contact Centers
Digital
Sales
Service/Support
Debt Recovery/Legal Services
Finance & Accounting
Human Resource Outsourcing (HRO)
IT Outsourcing (ITO)
Learning Services Outsourcing (LSO)

Back Office
Contact Centers
Digital
Sales
Service/Support
Debt Recovery/Legal Services
Finance & Accounting
Human Resource Outsourcing (HRO)
IT Outsourcing (ITO)
Learning Services Outsourcing (LSO)

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