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Services
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Contact Centers
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Digital
Finance & Accounting (F&A)
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Service/Support
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Name
First
Last
Email
Company
Position/Title
Industry
Select an industry
Agriculture
Automotive
Aviation
Banking & Financial Services
Business Process Management
Business Process Outsourcing
Capital Markets
Construction
Contact Centre
Ecommerce
Education
Entertainment
Environment
FMCG
Healthcare & Medical
Hospitality & Leisure
Insurance
Legal
Logistics
Manufacturing
Marketing
Media & Publishing
Mining
Oil & Gas
Online Gaming
Professional Services
Property
Public Sector/Government
Recruitment
Retail & eCommerce
Security
Technology & Software
Telecommunications
Travel & Tourism
Training
Utilities & Energy
Phone
Country
Choose a country
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Costa Rica
Côte d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic (Czechia)
Denmark
Djibouti
Dominica
Dominican Republic
DR Congo
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Fiji
Finland
France
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Holy See
Honduras
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
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Kenya
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Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
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Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
North Korea
North Macedonia
Norway
Oman
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Panama
Papua New Guinea
Paraguay
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Philippines
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Portugal
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Romania
Russia
Rwanda
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Saint Lucia
Samoa
San Marino
Sao Tome & Principe
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Senegal
Serbia
Seychelles
Sierra Leone
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Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
South Sudan
Spain
Sri Lanka
St. Vincent & Grenadines
State of Palestine
Sudan
Suriname
Sweden
Switzerland
Syria
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe
Person Conducting Interview
1. What pain points or challenges do you experience on your journey to locate/source service providers?
Select all that are applicable.
Accessing verified metrics/rankings for service providers
Gaining access to service provider pricing surveys
Getting the right sourcing information quickly
Insufficient research/market intelligence
Lack of authentic reviews on service providers
Lack of trust in what outsourced providers say they can do/deliver
Providers who do not have any understanding of their needs as a buyer
Reaching a broad list of suppliers with our RFPs
Shortlisting the right/best-fit service providers
Tapping into new sources of talent
Understanding the best/right nearshore or offshore locations
Other
Other (please specify)
Please explain more about the pain points on your buying journey:
2. When looking at your buying journey, what services, if any, are you considering outsourcing? And why?
Back Office Services
Customer Experience/Contact Centers
Debt Recovery
Digital Channel Fulfillment
Finance & Accounting
Human Resource Management
IT Outsourcing
Research or Knowledge Process Outsourcing
Learning Services/Training
Legal Services
Procurement Services
Recruitment Services
Other
Not considering outsourcing
Other (please specify)
Please explain why
3. Please provide more detail about the type and nature of services you want to outsource? Tick all that apply
Back Office Services
Application Processing
Content Moderation
Claims Processing
Data Annotation
Data Entry/Management
Document and Case Management
Loan/Initiation Processing
Order Fufillment
Operations or Administration Support
Transaction Processing
Other
Other (please specify)
Customer Experience/Contact Center
Inbound Sales Calls
Outbound Sales Calls
Inbound Customer Service and Support
Outbound Customer Service and Support
Lead Generation and Management
Retention, Cross-selling and Up-selling
Customer Churn and Win-back
Customer Lifecycle Management
Digital Contact (e.g. web chat, social media)
Other
Other (please specify)
Debt Recovery
Arrears/Final Notice Communications
Bounced Debit Orders/Payments
Credit Lifecycle Management
Credit Card Debt
Debt Collection
Debt Rehabilitation
Judgments
Other
Other (please specify)
Digital Channel Fulfillment
Chatbots
Email Communications
Instant Messaging (e.g. WhatsApp)
Social Media
Web Chat
Video Chat
Other
Other (please specify)
Finance & Accounting
Accounting (General)
Financial Planning & Analysis
Knowledge Process F&A
Order-to-Cash (O2C)
Payroll Services
Procure-to-Pay (P2P)
Record-to-Report (R2R)
Tax Accounting & Management
Other
Other (please specify)
Human Resource Management
Benefits Administration
Employee Lifecycle Management
HR Management Services
Learning Services
Payroll Services
Project Based HR Outsourcing
Recruitment Services
Workforce Administration
Other
Other (please specify)
IT Outsourcing
Application Development
Application Support/Management
Cloud/Hosted Solutions
Database Development/Management
Data Analytics/Science
Managed IT Services
Software Development
Technical/Helpdesk Support
Testing
User Experience (UX)
Other
Other (please specify)
Research and Knowledge Processing
Analysis
Business Research
Consumer Research
Concierge Services
Legal Process Outsourcing
Marketing Services
Medical Assisted Services
Travel Assisted Services
Other
Other (please specify)
Learning Services/Training
Customer Service Training
Blended Learning
eLearning
Financial Training
Leadership Coaching/Training
Learning Experience Platforms (LXPs)
Legal Training
Micro Credential Training Courses
Work-at-Home Training
Technical Training
Other
Other (please specify)
Legal Services
Automated Legal Processing
Claims Processing
Compliance Assistance
Contract Drafting/Management
Discovery/document Review
Integrated Legal Services
Legal Research
Legal Analysis
Legal Writing
Litigation Support
M&A Due Dilligence
Patent Support
Transcriptions
Other
Other (please specify)
Procurement Services
General Procurement/eProcurement
Contract Administration
Procurement Chain Management
Purchase Order Processing
Supply Chain Processing/Management
Transactional Services
Vendor Set-up/Administration
Vendor Management
Other
Other (please specify)
Recruitment Services
Candidate Sourcing Programs
Competency/skills Management
Conducting/Scheduling Interviews
Contract and Offer Management
eRecruitment Platforms
Flexible Staffing Requirements
Recruitment Forecasting
Recruitment/Employee Engagement Models
Other
Other (please specify)
4. And would you consider outsourcing or offshoring these services to other countries? If so, where?
Africa
Asia
Central and Latin America
Eastern Europe
Middle East
North America
Western Europe
Keep Onshore
If Africa, please specify below:
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central African Republic
Chad
Comoros
Democratic Republic of the Congo
Djibouti
Egypt
Equatorial Guinea
Eritrea
Eswatini
Ethiopia
Gabon
Ghana
Guinea
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Republic of the Congo
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
South Sudan
Sudan
Tanzania
The Gambia
Togo
Tunisia
Uganda
Zambia
Zimbabwe
5. Are there any timeframes in which you would you look at outsourcing these services?
3 months
6 months
12 months
24 months
36 months
6. Would you like us to introduce you to potential outsourcing service providers in these locations?
Yes
No
7. Can we register you on our online B2B platform, GBS.World, to receive the latest outsourcing research and news?
Yes
No
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