Industry News
GSA ’24 Winners Announcement
Sigma Connected partners with IRIS on AI technology roll out
Sigma Connected announces its first international customer service operation from Cape Town township
The Top 10 Outsourcing Myths, Debunked
Top Digital & ITO Global Location Rankings unveiled from the 2023/24 GBS World Competitive Index
Global Offshore and Nearshore Locations See Vast Improvement in Rankings in the 2023/24 GBS World Competitiveness Index: CX and Back Office
Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times
Business outsourcing provider Sigma Connected has been named for the second year in a row as one of the UK’s top employers in the prestigious ...
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Unveiling the Rwanda Global Business Services Growth Initiative
Situated in the heart of Africa, Rwanda is emerging as a beacon of progress on the continent – the country has experienced GDP growth above ...
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Sigma Connected and BMet mark eight-year jobs partnership success
Two West Midlands organisations behind an award-winning jobs-and-skills partnership have marked eight years of their successful link-up. Since 2016, Sigma Connected and Birmingham’s BMet College ...
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Prime Minister of Egypt Witnesses ITIDA and Mashreq Global Network Agreement to Expand Operations in Egypt
Prime Minister of Egypt, Mostafa Madbouly witnessed today [13 February 2024] the signing ceremony of a cooperation agreement between Egypt’s Information Technology Industry Development Agency ...
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Gig CX vs BPX
Navigating the Complexities of CX Outsourcing in a Gig Economy Opinion by Clinton Cohen, CEO of iContact BPO In the customer service realm, ‘GigCX’ has ...
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Sigma Connected takes on the 1,000th graduate from the South African Impact Sourcing organization, Shadow Careers
Sigma Connected, UK-based BPO provider, is celebrating the success of a long-term partnership with a South African based organization. The partnership has helped secure jobs ...
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Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
Debt-management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for ...
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Dialfire: Revolutionizing Call Center Operations Globally
The global business services market is no doubt a competitive one. However, Dialfire has emerged as a clear example of innovation and efficiency. This cloud-native ...
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Sigma Connected Group announces entry into US market
UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. The ...
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