Complaints and how to handle them
What are the golden rules of dealing with unhappy customers? …
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What are the golden rules of dealing with unhappy customers? …
Key facts and highlights:Â European GBS/BPO buyers can save up to …
In 2019, there were an incredible 1.9 billion international trips …
What does the current economic climate mean for collections? As …
South Africa’s BPO sector has enjoyed rapid growth, with a …
Outworx has joined The World Source Marketplace for Global Business …
A Western Cape business outsourcing specialist has won a national …
Unpacking the important metrics beyond price and language More organisations …
Asia and Eastern Europe Dominate Rankings in GBS World Competitiveness …
Outcess Solutions has joined The World Source Marketplace for Global …
How Blockchain is driving the next evolution in customer experience …
The customer experience (CX) industry analyst Peter Ryan is a good friend …
As I mentioned in my recent article, the entire Business …
The Business Process Outsourcing (BPO) industry was affected and changed …
Merchants has joined The World Source Marketplace for Global Business …
Kura has joined The World Source Marketplace for Global Business …
Genesys has joined The World Source Marketplace for Global Business …
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Connect iQ has joined The World Source Marketplace for Global …
Capability BPO has joined The World Source Marketplace for Global …
Why South Africa is the ideal offshore location when outsourcing …
Xceed has joined The World Source Marketplace for Global Business …
CallForce Outsourcing Specialists has joined The World Source Marketplace for …
We’ve been relying on technology to make customer service more …
Despite the ONS (Office for National Statistics) reporting that the …
Although the traditional, hierarchical team structure has been a workplace …
A new state-of-the-art contact centre has been officially opened in …
More organizations globally are choosing to outsource business services such …
Competition has steadily been heating up in the retail sector …
Webhelp has joined The World Source Marketplace for Global Business …
Your customer service contact center should be the hub of …
Sigma Connected has joined The World Source Marketplace for Global …
Outsource Global has joined The World Source Marketplace for Global …
Interact has joined The World Source Marketplace for Global Business …
CCI Kenya has joined The World Source Marketplace for Global …
iContact has joined The World Source Marketplace for Global Business …
Emerging Europe’s 2022 Future of IT Report reveals the most …
The World Source Marketplace for Global Business Services (GBS.World) and …
The World Source Marketplace for Global Business Services (GBS.World), the …
The cost of living has skyrocketed in the early months …
The Africa Global Business Services (GBS) Buyers Choice Report uncovers …
Customer contact center operations are set to undergo transformation to …
Bring Your Own Device (BYOD), the trend of employees using …
The growth in the availability of data, and in organisations’ …
Key Facts and Highlights South Africa’s domestic and international GBS/BPO …
The global digital skills gap has hit an inflection point, …
22 March 2022 CAPE TOWN, SA Outsourcing firm launches new …
Key facts and highlights: The current size of the global …
Outsourcers are in a constant arms race in providing bespoke …
Globalization, digitalization and the rising need to optimize costs and …
Did you know that once a provider loses a customer, …
A South African business outsourcing company has created over 1,000 …
The last year has challenged all of us in more …
As the CEO of Debt-IN (soon to be rebranded as …
Sigma Connected, Business Process Outsourcing specialists, explain how businesses can …
India, Philippines, South Africa, Egypt, Poland, Mexico, Jamaica and Colombia …
Research Sheds Light on Global Business Buying Pain Points Global …
A global survey of 690 CX executives and 2,629 consumers …
High Performer, Proficient and Capable African countries ranked by global …
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