Category: Industry News
The GSA™️ winners have been revealed! Who rose to the top at the big Ceremony on September 25th, 2024? Explore the champions and their exceptional achievements! Awards Finals Two weeks before the Awards Ceremony, on September 11th, we hosted the Awards Finals. The day began with an inspiring CX Coffee session led by Ivana Kircanski […]
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise-cancellation platform. Sigma Connected – which provides customer experience services for the utilities, financial, telecommunications and insurance sectors – has partnered with IRIS. […]
Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. E.ON Next, a client of Sigma Connected, is the first UK service provider to move […]
Business outsourcing provider Sigma Connected has been named for the second year in a row as one of the UK’s top employers in the prestigious The Sunday Times Best Places to Work list. Sigma Connected – which provides customer contact services for the utilities, financial, telecommunications and retail sectors – has been accredited once again […]
Situated in the heart of Africa, Rwanda is emerging as a beacon of progress on the continent – the country has experienced GDP growth above 8% in each year since 2021. A key element of this sustained growth has been the emergence of the Global Business Services (GBS) sector, including Business Process Outsourcing (BPO), Information […]
Two West Midlands organisations behind an award-winning jobs-and-skills partnership have marked eight years of their successful link-up. Since 2016, Sigma Connected and Birmingham’s BMet College have provided development and career opportunities for over 800 unemployed people through the launch of a Sector-Based Work Academy programme. The partnership – which is partially funded by the Department […]
Prime Minister of Egypt, Mostafa Madbouly witnessed today [13 February 2024] the signing ceremony of a cooperation agreement between Egypt’s Information Technology Industry Development Agency (ITIDA) and the Emirati Mashreq Global Network (MGN) on the sidelines of his participation in the 2024 World Governments Summit in Dubai. The agreement aims to expand the business services […]
Navigating the Complexities of CX Outsourcing in a Gig Economy Opinion by Clinton Cohen, CEO of iContact BPO In the customer service realm, ‘GigCX’ has been touted as a go-to solution for businesses looking to stay competitive. By upscaling and diversifying their customer experience skills, they can meet seasonal and fluctuating market demands. Many are […]
Sigma Connected, UK-based BPO provider, is celebrating the success of a long-term partnership with a South African based organization. The partnership has helped secure jobs for hundreds of unemployed youths from socially and economically disadvantaged backgrounds. Sigma Connected Group – which is headquartered in Birmingham and provides contact centre services for the utilities, retail, telecommunications, […]
Debt-management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients. The strategic link-up will see Sigma Connected and TDX Group working closely on white label customer-service support for organisations spanning the telecommunications, utilities, […]
