Category: Callforce

The start of each year presents exponential numbers of graduates from either matric or various higher learning institutions, with deliberate intentions to kick start their careers. However, just as technology rapidly changes and expands, job seeking techniques need to be advancing at the same rate. This, not only addresses newly graduates but also experienced professionals […]

Digital transformation has changed industries across the globe, and the contact centre industry must adapt to the new digital trends and transform accordingly to meet customer expectations. If you are in the contact centre industry, you will have noticed many modernisations in this sector in the past few years. The industry is responding to customer […]