Category: Webhelp

Customer contact center operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within […]

The growth in the availability of data, and in organisations’ ability to interpret and create value from it, is one of the major challenges, and opportunities, faced in modern business. Webhelp have been working in partnership with the Contact Centre Management Association (CCMA) to look at this, to better understand the world of data and […]