Category: Xceed

Bring Your Own Device (BYOD), the trend of employees using their personal devices to connect to their employer’s network, is having a transformational effect on contact centers and the way they deliver customer experience (CX). As the business world settles into work-from-home (WFH)/hybrid working models, BYOD policies among contact centers are becoming more prevalent. In […]

Egypt has consistently positioned itself to become a major hub of business and technology services to organizations situated in North America, Europe, the Middle East and Africa. As a result, the Middle East and North African nation has grown to become one of the leading business process outsourcing (BPO) and information technology outsourcing (ITO) destinations […]