Category: Weekly News
The UK customer experience (CX) market was rattled by the news that Deliveroo, a delivery company, was rated as the most disliked brand in the country, with 33% negative reviews, according to a Trustpilot report. Rudeness and dishonesty were some of the keywords describing Deliveroo’s contact center agents. To determine the rankings, review data on […]
Changing global customer experience (CX) dynamics have also been reflected in the American chocolate industry, according to Clootrack Software Labs’ End to End Customer Experience in the Chocolate Industry in the USA report. An increasing number of consumers are buying their favorite chocolate brands online from all corners of the world, which presents an array […]
American multinational conglomerate, Amazon, will be hiring 150 000 employees throughout the US to ensure a seamless holiday experience. A range of full-time, seasonal and part-time roles are being advertised from picking and packing to sorting and shipping across all experience levels. The company affirmed that these roles can be the start of a long-term career […]
African metaverse content creators are being targeted by Meta, a multinational technology conglomerate, who say African talent is key to unlocking the potential of the emerging technology. The announcement was made during the company’s exclusive extended reality (XR) exhibition, which featured six finalists from the “Future Africa: Telling Stories, Building Worlds” program. Leading US business […]
Community members in Soweto, South Africa, celebrated the launch of Merchants contact centre which will catalyse much-needed job creation opportunities. Situated in Soweto’s Jabulani precinct, the contact center is in the same township that housed both former President Nelson Mandela and Bishop Desmond Tutu, who both had visions of greater empowerment and youth development for […]
The week started on a controversial note in the US where Sitel Group’s legal tussle with Sutherland Global Services is tipping in favor of the latter, according to a report by Nearshore Americas. It is alleged that Sitel Group illegally acquired confidential company information from Sutherland, using it to win business with at least one […]
In global retail, major brands are bracing themselves for a new disruption in shopping trends stemmed by a notable increase of Gen Z shoppers into the retail space. According to a RetailCustomerExperience report, Gen Z consumers shop across multiple channels. Findings revealed that 56% of Gen Z shoppers are more likely to have shopped for […]
Over 80 senior customer experience (CX) outsourcing knowledge leaders, analysts and executives gathered in Las Vegas, Nevada from September 14 to 15 for two days of insights and ideation delivered by the annual CxOutsourcers Mindshare Event. Discussion points on the first day focused on blending technology with the human touch, emerging vertical industry opportunities, blockchain […]
Every day, one South African has been hired by TransUnion since the launch of its business process outsourcing (BPO) centre in March 2021. The TransUnion Global Capability Centre Africa (GCC Africa) has employed over 500 South Africans, 70% of which are women. Avesh Singh, VP of operations and head of the GCC Africa highlighted how […]
Europe was a hub of excitement as Sitel Group was named a finalist 15 times across 12 categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2022. Sitel was recognized in a range of categories as a finalist, including Sitel UK (Most Effective Management of Peak Demand), Sitel Spain – Madrid MAXhub (Best […]
