Category: Weekly News
The most favored offshore customer experience (CX) delivery destinations for 2023 were announced at the Business Services Sector (BSS) Forum and Outsourcing Stars Gala. The results were tallied after 712 global interviews were conducted with captive contact center decision-makers in the Ryan Strategic Advisory 2023 Front Office CX Omnibus Survey. India was positioned in first […]
Although the US Government is considering the ban of popular social media app, TikTok, the Biden Administration is looking to use the app to influence young voters. Biden’s campaign team is working with hundreds of TikTok and Instagram influencers across regional communities to help communicate Biden’s policy agenda. However, this strategy is unlikely to lessen […]
Customer service workers in Oregon, US were in an uproar after 150 to 200 agents were retrenched at an iBex Global contact center located in Bend. Once employing over 850 people for 23 years, the company’s loss of the customer support contract with DirectTV has led to the decision to close down the Bend offices […]
Social media and the analyst community was abuzz with the news that Concentrix, a global provider of customer experience (CX) services and technology, announced its acquisition of Webhelp in a US$4,8 billion deal. The deal marks a key milestone for both organizations, as they share the same culture, footprint, capabilities and vision. Some of the […]
The week started with exciting news in Canada, where Hinduja Global Solutions (HGS) Canada, a provider of digital customer experience (CX) and business process outsourcing (BPO) services, was officially certified as a Great Place to Work®. The certification is based on employee feedback on workplace culture using the Great Place to Work® Trust Index Score. […]
Americans are fed up with customer service, as indicated by 74% of surveyed consumers who say they’ve had product or service problems in the past year. This is according to findings in the Customer Care and Measurement Consultancy 2022 National Customer Rage Survey. Other key findings included 43% of customers yelled or raised their voices […]
To help American consumers reach their goals and fuel their passion, Office Depot, a leading office supply retailer, has launched their brand platform, Imagine Success. The platform allows customers to share success stories, while also housing a content hub offering informational articles, studies and buying guides. The key objective of Imagine Success is to build […]
The Philippines is expected to exceed its business process outsourcing (BPO) sector growth targets by the end of this year, projected to reach a market size of US$35,9 billion and employ 1,7 million workers, according to the IT and Business Process Association of the Philippines (IBPAP). Survey findings indicate that 83% of Filipino-based BPOs expect […]
The top 500 global outsourcing providers have been identified and released in the Time Doctor OA500 2023 Index. The index analyzes, compares and tracks firms across the outsourcing market. According to the results, the top five global outsourcing firms include Accenture, Teleperformance, Wipro, Siemens and Cognizant. Over 50 new consulting job opportunities will be created […]
Although American consumers have returned to physical retail stores, a considerable portion of them – 40% – find the experience “less enjoyable” than before the pandemic began in Spring 2020. This is according to findings in the Theatro 2023 Retail Customer Experience Survey. Those expressing dissatisfaction attributed their experiences to a lack of staff and […]
