Since its inception in 2011, Advance Call has specialised in the conceptualisation, development, implementation and operation of unique Contact Centre solutions for various customers. Advance Call has diversified to offer a wide range of Business Process Outsourcing solutions and has contributed to improving the lives of its customers significantly by providing excellent solutions for service delivery through interactive customer Contact Centres. The Advance Call Ethics & Fraud Hotline is an independent, external whistleblowing hotline service provider with 24/7 availability which provides employees, customers, suppliers, service providers and other interested parties with various channels of communication where they can blow the whistle on fraud, corruption, theft, misconduct or unethical behaviour. The Gender-Based Violence (GBV) Command Centre was conceptualised, developed and implemented as an initiative of the Department of Social Development
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