102a
Connect iQ Claimed

Average Reviews

Organization Bio

THE SCIENCE OF IMPROVING PERFORMANCE

Our approach has been specifically designed with ease of operational implementation in mind. Our collective experience of over 50 years helps businesses optimise their contact centre performance and efficiently improve relationships with customers. Whether choosing our people solution, or one of the blended technology solutions, our models are easy to implement, and our sophisticated outputs are simple to use. Our approach is extremely flexible and agile which means we are able to adapt to our clients’ challenges very quickly. We pride ourselves in not just being experts in the quality and compliance space, but also in delivering meaningful customer, agent and business insights.

HOW CONNECT iQ IS DIFFERENT

  • We expertly blend technology and people. Experienced teams get the best out of new technologies and ensure genuine value is delivered 
  • We use sophisticated and statistically valid sampling methodologies to give our partners greater confidence and less fluctuation in their results 
  • Our model mitigates risk, where most other approaches react to it 
  • Dashboard reporting is focused on supporting simple operational delivery 
  • We target improvement at all levels, from business right through to individual agent level 
  • We don’t just identify problems, we also identify and report on positive agent behaviours and actions to promote best practice 
  • Whilst delivering a world-class service, our models deliver significant savings versus onshore costs, and in many cases against domestic costs too

Webinars

Performance

NPS Score: CES Score (average): CSAT (average): First Contact Resolution (FCR) rate:

Verticals

Client reviews and testimonials
0.0
Rated 0.0 out of 5
0.0 out of 5 stars (based on 0 reviews)
Excellent0%
Very good0%
Average0%
Poor0%
Terrible0%

There are no reviews yet. Be the first one to write one.

Accreditation

Verified-Badge

Business Info

You need to be logged in to view this organizations Contact Information. You can register here if you do not have an account, or you can contact us here for more granular profiling information on service providers.

Request For Information (RFI)

Statistic

175 Views
0 Rating
0 Favorite
1 Share

Map