Connect iQ Verified listing

THE SCIENCE OF IMPROVING PERFORMANCE

Our approach has been specifically designed with ease of operational implementation in mind. Our collective experience of over 50 years helps businesses optimise their contact centre performance and efficiently improve relationships with customers. Whether choosing our people solution, or one of the blended technology solutions, our models are easy to implement, and our sophisticated outputs are simple to use. Our approach is extremely flexible and agile which means we are able to adapt to our clients’ challenges very quickly. We pride ourselves in not just being experts in the quality and compliance space, but also in delivering meaningful customer, agent and business insights.

HOW CONNECT iQ IS DIFFERENT

• We expertly blend technology and people. Experienced teams get the best out of new technologies and ensure genuine value is delivered
• We use sophisticated and statistically valid sampling methodologies to give our partners greater confidence and less fluctuation in their results
• Our model mitigates risk, where most other approaches react to it
• Dashboard reporting is focused on supporting simple operational delivery
• We target improvement at all levels, from business right through to individual agent level
• We don’t just identify problems, we also identify and report on positive agent behaviours and actions to promote best practice
• Whilst delivering a world-class service, our models deliver significant savings versus onshore costs, and in many cases against domestic costs too