A high-quality back office forms the foundation of every successful business. From data capturing and management, billing and invoicing, information indexing and archiving, record retrieval, application processing, logistics, HR and IT – iContact BPO ensures a superior, multi-faceted outsourced back-office solution to meet your business and compliance needs.
Our outsourced back-office fulfilment solution not only reduces operational costs and enhances efficiency, but also allows you to focus on your core business activities and growing your bottom line. Comprehensive and consistent back-office fulfilment is fundamental to the delivery of great customer service experiences. When it comes to managing complex data, iContact offers cost-effective and efficient data capturing processes backed by sophisticated IT infrastructure. Whether it’s manually capturing data from market research, collecting electronic data or interpreting and updating your CRM systems, iContact assures a quality controlled and 100% secure service that delivers the most trustworthy and accurate results.
Our outsourced back-office fulfilment solutions are designed to accelerate your business growth by dramatically improving operational efficiencies, reducing large overheads that typically come with large administrative functions and allowing your business to focus on its core business and what it does best.