iContact BPO offers smart, customised first-party collections services for credit providers across the globe. As one of the mainstays that our group of companies was founded on in 2004, our first-party collections solution is backed by decades of experience, extensive training and education of our advisors and a powerful data and analytics platform. Our bespoke, proprietary collections technology, processes and training material ensures that we are able to provide high-volume collections on multi-stage outstanding debt.
We ensure strategic alignment to our client’s collections objectives and measures of success. Across our group of companies, we have consistently been the top collections provider for clients across diverse industries including financial services, healthcare, telecommunications, retail, utilities, government and more.