- Get directions
- Call now
- Website
- Bookmark
- Share
- Leave a review
- Report
- prev
- next
Organization Bio
SMART & CUSTOMISED FIRST PARTY COLLECTIONS
iContact BPO offers smart, customised first-party collections services for credit providers across the globe. As one of the mainstays that our group of companies was founded on in 2004, our first-party collections solution is backed by decades of experience, extensive training and education of our advisors and a powerful data and analytics platform. Our bespoke, proprietary collections technology, processes and training material ensures that we are able to provide high-volume collections on multi-stage outstanding debt.
We ensure strategic alignment to our client’s collections objectives and measures of success. Across our group of companies, we have consistently been the top collections provider for clients across diverse industries including financial services, healthcare, telecommunications, retail, utilities, government and more.
Verticals
Videos
Accreditation
Organization Overview
- Number of Locations in Country: 2
- Major Points of Presence: Johannesburg, Cape Town
- Operating Years: 6
- Business/Outsourcing Experience: 6
- Global Markets Serviced: USA, Canada and UK
- Seat/Employee size: 50 – 200
Ratings
- Glassdoor (Employee Satisfaction): 3.3/5
- Google: Loading reviews.../5
Certifications, Compliance and Qualifications
ISO 27001 Certified Data Security, ISO 9001 2015 Quality Management, PCI-DSS Compliance
Business Info
- Email: info@icontactbpo.com
- Website: https://icontactbpo.com/
Categories
Request for Information (RFI)
This contact form is available only for logged in users.
Location
-
257 Beyers Naudé Drive, Randburg, Johannesburg, Gauteng 2195, South Africa
Country
GBS Services
People & Talent
Enabling Technology
Channels
Thought Leadership
The Top 10 Outsourcing Myths, Debunked
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits.
Gig CX vs BPX
Navigating the Complexities of CX Outsourcing in a Gig EconomyOpinion by Clinton Cohen, CEO of iContact BPOIn the customer service realm, ‘GigCX’ has been touted as a go-to solution...
South Africa’s BPO sector surges ahead, with CX and customer service leading the charge
South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing and offshoring contender, particularly in the...
Choosing the Right BPO Partner
Unpacking the important metrics beyond price and languageMore organisations of all sizes are choosing to outsource their business services than ever before. Experienced outsourcers that have been doing so for...
Rage against the machine or embrace it
Unpacking the implications and opportunities that digital tech and AI bring to South Africa’s BPO IndustryAs digital and AI customer service channels become more sophisticated and widely used and accepted...
Are you leveraging your customer contact center data as the fundamental CX differentiator that it can be?Â
Your customer service contact center should be the hub of your customer service strategy and design. It is the melting pot where all that is right and wrong with your...
South Africa’s BPO sector surges on the back of global recovery
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the back of steps taken by global...
Top trends influencing customer experience in the banking sector in 2021
The pandemic catapulted virtually every industry sector and business into the digital realm, whether they were ready or not. Many organisations were thrown headfirst into online working models,...
BPO Insights: The changing face of customer service in a post pandemic economy
Opinion by Clinton Cohen, CEO of iContact South Africa’s BPO sector has gained credibility and worldwide recognition for its ability to navigate the COVID-19 pandemic, maintaining business continuity and client...
Photos
Add a review