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First and foremost, we’re CX specialists. Put simply, we understand what your customers’ want and that’s what we deliver.

Interact leads the way in customer service and loyalty, and provides companies with powerful sales channels to gain new customers and build brand loyalty. Our teams offer the latest in chat & messaging services, so we have everything covered and your customers can Interact in the way they want.

• Inbound & outbound voice
• Customer service & loyalty
• Inbound CX
• Acquisition
• Sales through service
• Retention & win back
• Web chat & messaging
• Account management
• Full life cycle management
• Hybrid working models

People & Talent
People & Talent

Here at Interact, employee satisfaction is of the utmost importance. Our people are what make our company different, and it’s this award-winning team that make our CX services standout. We understand the need for fantastic on-site working facilities, and have created a welcoming and nurturing team environment. We’re focussed on diversity and inclusion, and are a Disability Confident employer. Our teams are made up of highly talented, experienced people and this is what helps us create the right team, with low attrition and excellent benefits. Our people are immersed in both our brand values, and those of our clients. We believe it’s all about creating the right team and culture.

Driven by our values: CUSTOMER FIRST We start with the customer and work backwards ALL ABOUT PEOPLE Our business is powered by our people TRUSTED PARTNER It’s all about happy partners & happy customers ENABLED BY TECH Advanced technology, enabling world class Interactions SUSTAINABILITY Driven to provide a sustainable future

We invest in people, encouraging succession and career development through personal development, mentoring and training. Our development programmes are designed to maximise talent, future development and career aims. This is backed by access to a development bursary, allowing people to access financial support. We’re fully focused on supporting people to succeed, and have created a nurturing culture with a dedicated people & development team who are on-hand to offer help. We also have a dedicated learning & training team, who offer multi-levels of training, coaching and support. We work hard to develop our teams, which in turn drives performance, increases customer satisfaction and ultimately helps to deliver world class CX for you and your customers. This is what makes us proud to be Interact!

Enabling Technology

Interact provides advanced technology, enabling world class interactions.

Our focus on technology ensures we provide seamlessly blended solutions across traditional and state-of-the-art digital technology.

Our expertise of using AI, machine learning and omni-channels, ensures we provide solutions that maximise CX.

• IVR
• Advanced Call Routing
• Speech Analytics
• Dialler
• Remote Access
• Data Insight & Analytics
• Omni-channel Solutions
• Workforce Management
• Performance Management

Channels

Interact leads the way in multi-channel solutions from across the UK and South Africa, providing services that allow you and your customers to interact in the way they want.

We work with many of the world’s leading brands, designing and implementing award-winning multi-channel solutions, utilising blended traditional and state-of-the-art digital technology.

Our focus on technology, combined with our partnerships and expertise of using AI, machine learning and omni-channels, ensures we maximise customer satisfaction and first step resolution whilst offering cost benefits and revenue maximisation.

• Voice (inbound & outbound)
• E-mail
• Social Media
• Website
• Web Chat
• SMS
• Messaging
• Chatbot

  • admin
    March 6, 2024 at 1:02 pm

    A positive impact for citizens.
    Over the last year, Interact have supported the UK’s Trace and Vaccine Service. Throughout the provision of these services, Interact has ensured a positive impact for citizens, via both inbound and outbound calls. Interact has provided a secure, compliant solution, with several hundred remote colleagues supporting these vital services

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