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Interact Claimed

Average Reviews

Organization Bio

Delivering positive interactions, each and every day

Interact is a leading CX outsourcer, offering customer service, sales, digital messaging & chat and loyalty programmes. Since our inception in 2011, we have partnered with some of the world’s leading brands and are focused on delivering positive customer interactions each and every day.

Interact provides world class CX from across the UK, South Africa and our home based teams. We offer one of the largest, high quality UK and offshore teams with over 2000+ people. This enables a hybrid onshore and offshore model that’s multi-lingual, 24/7, 365 days a year, to suit all business needs.

We’re powered by people, and have created a great place to work. Our teams are made up of highly talented, experienced people and this is what helps us create the right team, with low attrition and excellent benefits. Our people are our most important asset.

Interact offers award-winning quality services from whichever location you choose. We’re proud to be authorised and regulated by the FCA, PCI DSS compliant, Cyber Essential+ certified and offer services backed by world-leading technology.

This is what makes us Interact!

Performance

NPS Score: CES Score (average): CSAT (average): First Contact Resolution (FCR) rate:
Client reviews and testimonials
5.0
Rated 5 out of 5
5 out of 5 stars (based on 1 review)
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A positive impact for citizens.

Rated 5 out of 5
2023-01-18

Over the last year, Interact have supported the UK’s Trace and Vaccine Service. Throughout the provision of these services, Interact has ensured a positive impact for citizens, via both inbound and outbound calls. Interact has provided a secure, compliant solution, with several hundred remote colleagues supporting these vital services

Denzel Vaughan

Accreditation

Certified-Badge

Certifications, Compliance and Qualifications

GDPR (General Data Protection Regulation)
ISO 27001 Certified Data Security
PCI-DSS Compliance

Business Info

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