Mavens Consulting S.A.E(Mavens) is a Business Process Consulting firm founded by a team of industry experts who guided over 100 organizations from Europe,Middle East and Africa, in transforming their contact centers, centers of excellence and back office operations in multiple locations.
Between contact center consulting, outsourcing advisory services and Smart Sourcing solutions, Mavens Consulting’s well-rounded perspective on customer experience management brings a truly unique value proposition to the BPO and contact center marketplace in the Middle East. This experience allows us to extend our expertise directly to our clients to help mitigate risk when it comes to strategic sourcing decisions (captive or outsourced), hence, enabling our clients to streamline and optimize their operations and expand efficiently during critical transformations.
Mavens offers multiple consulting services ranging from site selection and readiness, systems and technology review, organization structure strategy, business process design, capacity planning, talent acquisition and retention, knowledge transfer and training, and Performance Management and Quality Assurance consulting services. Additional to its core consulting services, Mavens also offers competitive smart sourcing solutions including delivery layers like Hosting Services, Human Resources Management, Training Management & Quality and WFM Outsourcing as well as Operational Assistance. Mavens cater to clients across the Middle East out of its headquarters based in Cairo, Egypt.
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