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Sigma Connected Claimed

Average Reviews

Organization Bio

Sigma Connected is a multi-award-winning provider of outsourced contact centre services, business process outsourcing, training and consultancy services. Our areas of expertise include customer acquisition, collections, complaints handling, customer services, and vulnerable customer support services.

Now with over 3000 employees, Sigma provides outsourced services to clients across all sectors, including utilities, finance, telecoms, retail and government.

Our focus is delivering the best customer experience possible so that our clients achieve their desired outcomes. We do this by training our teams to a high standard, using data and insight to analyse performance and trends, strict quality assurance measures and by adopting a test, learn and refine methodology on new operating models and techniques.

Our head office is in the UK but we have offices both in Cape Town and Johannesburg, South Africa and also in Brisbane, Australia. This enables us to provide a hybrid on-shore/off-shore operating model for organisations where it can deliver benefit.

Sigma Connected take our corporate responsibility seriously. We are committed to being carbon neutral by 2030 and one of the ways we will achieve this is by planting trees for each new member of staff. Additionally, we are supporting our local communities through impact sourcing both in the UK and South Africa.

www.sigmaconnected.com

Performance

NPS Score: CES Score (average): CSAT (average): First Contact Resolution (FCR) rate:

Verticals

• Energy
• Telecoms
• Water
• Banking
• Credit Services
• Insurance
• Retail
Client reviews and testimonials
5.0
Rated 5 out of 5
5 out of 5 stars (based on 1 review)
Excellent100%
Very good0%
Average0%
Poor0%
Terrible0%

Speed and Ease

Rated 5 out of 5
2023-01-18

‘We were most impressed with the speed and ease at which they were able to set up and ‘go live’, with Sigma’s performance rapidly reaching parity with our own internal function. If I was to sum up what we found in working with Sigma Connected it would be the following:

A company who took a strategic partnership approach,

A company who could evidence the focus on customer experience,

A confident and professional management team.

Denzel Vaughan

Accreditation

Certified-Badge

Certifications, Compliance and Qualifications

GAAP (Generally Accepted Accounting Principles)
GDPR (General Data Protection Regulation)
IFRS (Global Accounting Standards)
ISO 27001 Certified Data Security
ISO 9001 2015 Quality Management
PCI-DSS Compliance
POPI (Personal Protection of Information)

Business Info

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